Address
Form of workBCDS Solutions
Kirrawee, Sydney NSW
Technicians (Trades & Services)
Full time – Monday – Friday 8.30am – 5pm
BCDS is looking for a Service Technician and Pre sales Support person to join our dynamic team.
BCDS is a growing Australian technology company with national and global projects developing solutions and products for automatic data capture applications.
Based in the Sutherland Shire.
Key responsibilities of the role include:
- Serve as the primary point of contact for clients seeking technical assistance related to BCDS products and solutions.
- Provide customer with telephone/email support for service-related issues and troubleshooting.
- Perform test, diagnostic, repair and functional confirmation of Barcode Scanners, Barcode Label Printers, Hand-held Computers.
- Perform Service Maintenance at customer site (based on SLAs).
- Follow-up with customers to ensure issues are resolved.
- Escalation and liaising with Vendors on reported technical related cases.
- Provide start-up documents and user guides for customer.
- Prepare and compile all the periodic reports for both internal and customer reports.
- Developing and growing the service and maintenance business.
- Selling maintenance agreements.
- Upselling products and services to customers.
- Assisting field engineers when required
- Preparing demonstrations for prospective customers
- Service Administration - looking after service department's quotes, purchases and invoices as well as inventory control.
About you:
• Technical Education in Electronics/Electrical Engineering preferred – AIDC industry experience with thermal label printers, barcode symbologies, RFID knowledge
• Strong Communication and interpersonal skills
• Eagerness to learn and grow within the business
• Motivated, enthusiastic, and flexible.
• Passionate about making a difference and look for opportunities to get involved.
• Must have a current driver’s license
Please email your resume to *************@bcds.com.au
