AddressRole Snapshot:
Become a part of our dynamic team in the capacity of either an Installation Technician or a Field Service and Maintenance Technician—both are key roles that harmoniously combine technical proficiency with exceptional customer service.
In joining our team, you have the opportunity to select your path: whether it be within our installations team or focusing on service and maintenance. Your role will be crucial in ensuring the optimal performance and dependability of our electronic security systems across a wide variety of clients, with a strong focus on commercial businesses, NSW Government and corporate organizations.
Our electronic security bases are in Sydney 2000, Wetherill Park 2164 and Port Kembla 2505.
Key Responsibilities:
Installation Technicians
System Installation: Perform the installation of electronic security systems including but not limited to intercom, CCTV, access control, and alarm systems.
Site Assessment: Conduct initial site surveys to determine the optimal equipment needs and installation logistics.
Quality Assurance: Test all installed equipment to ensure it's functional, reliable, and meets both company and industry standards.
Client Onboarding: Guide clients through system functionalities, ensuring they are comfortable and knowledgeable about how to use the new system.
Documentation: Maintain accurate records of installation details, equipment configurations, and site conditions.
Safety Compliance: Adhere to all occupational health and safety guidelines during installation to ensure a safe work environment.
Team Collaboration: Work closely with project managers and engineers to ensure installations are completed on time and within budget.
Field Service Technicians
System Maintenance: Routinely inspect, maintain, and update electronic security systems as per contractual agreements.
Troubleshooting: Diagnose system issues and implement timely and effective repairs.
Technical Support: Provide on-site technical assistance to clients experiencing difficulties with their security systems.
Software Updates: Keep all security systems updated with the latest firmware and software to ensure optimal performance.
Inventory Management: Keep track of spare parts and tools; order replacements as needed.
Customer Service: Build and maintain strong client relationships through excellent service, including addressing any concerns or issues that may arise.
Reporting: Document all service activities, noting any opportunities for system improvements or upgrades, and communicate these to the service department.
Required Qualifications:
- Security Licence
- Valid Police Check
- Current NSW Driving Licence (manual, preferred).
- Eligibility to work in Australia (will consider sponsorship for right applicant)
- NSW White card
What Makes Us Stand Out:
At Southern Cross Electronic Security, we don't just provide employment; we cultivate careers and embrace the distinction!
- Highly Competitive Salary Package
- Fully-Equipped Company Vehicle
- Comprehensive Tools and Equipment
- Abundant Prospects for Professional Advancement
Work Environment & Company Culture:
We foster a dynamic and collaborative work environment, valuing each team member's contribution. Open communication, mutual respect, and teamwork form the foundation of our culture, creating an environment where you can thrive both personally and professionally.
ML: 000102200
