Service Technician

Independent Living Specialists (ILS) have evolved over the last 16 years, to position itself as Australia's largest range of Physiotherapy and home care equipment. 

With over 50 retail stores currently, and plans to dramatically increase our footprint nationally, we are now beginning to recruit for future expansion.

At ILS our mission is to improve the quality of life for our customers, and to ensure that they feel like they are also part of our family. If you yearn to be part of a business that will invest time into your development rather than feeling like 'just a number' then this is the opportunity you have been looking for!

We seek a full-timeService Technician, who is available to provide support to our growing team in Townsville. This is a fast-paced but very rewarding role, that will require you to work efficiently and accurately. 

If you thrive on a challenge and are looking for a long-term career (and not just a job) within the Healthcare Industry, then this could be the one for you!

Your responsibilities: 

• Service and repair all medical and mobility equipment in the field and workshop
• Liaise with Customers, Service Coordinators, Field Technicians, Workshop Technicians and other internal departments to get the best outcomes for our customers
• Prepare and follow up quotes for repairs
• Submit a service report once the job is done. 
• Prioritise and complete work so that ILS meets its contractual agreements and delivers customer service excellence
• Provide feedback on the quality and serviceability of our products so ILS can continuously improve
• Propose solutions to improve the customer experience and make ILS Servicing more efficient and effective
• Maintain your Service vehicle in good condition, ensuring it is well stocked with parts and consumables
• Other duties within the Service team as required

The successful candidate will possess the following skills and experience:

• Previous experience in repairing and maintaining equipment
• Ability to troubleshoot unsupervised
• Excellent written and oral communication skills
• Knowledge and use of Microsoft Products
• A friendly, proactive, and professional personality with a desire to listen, understand and assist with client needs
• Current driver's license.
• Willingness to obtain: Police Check, Working with Children's check and NDIS Worker Check
• Must be fully Covid-19 Vaccinated (3 doses).
• You will be highly regarded if you have demonstrated skills working in the health sector &/or with individuals with a medical condition or disability.

What's in it for You?

• Ongoing extensive training and coaching.
• Company Paid Parental Leave.
• A paid day off for your birthday each year.
• Employee Assistance Program
• Professional and supportive team environment.
• Great job satisfaction
• Tools of the trade, including fully serviced van, laptop & mobile phone.
   

If this sounds like the opportunity you have been looking for.....don't delay emailing your resume today!