AddressPRIMARY RESPONSIBILITIES
- Assist Service Manager with daily service activities including internal/external repairs and warranty assessments
- Oversee the assessments of pumps and equipment stripped by other staff members
- Ensure completed jobs meet acceptable standards before being dispatched.
- Ensure all service equipment including forklift vehicles, cranes and specialist equipment etc., are operated in a safe & responsible manner and are maintained & serviced and that tools are maintained in good working condition and that measuring equipment is calibrated accordingly.
- Liaise with other staff members to ensure the business operates in a smooth and flowing manner.
- Ensure that the workshop and vehicles are kept in a clean and tidy condition
- Assist with dispatch of customer orders as and when required in accordance with the company's contract review procedure.
- To understand and support the company's policies, procedures and work practices that ensure the overall objectives within the company are achieved in striping, assessing and repair of equipment to meet customer's request and expectations.
- Lead by example in role, meet company and customer expectations for quality, timeline, reporting and communication
- Carry out the duties of a Service Fitter in an ethical manner and always act in the best interests of the Company
- Commit to a safe and healthy work environment and follow all company policies, procedures and safe working practices
- Perform such other duties, relevant to the position, as may be necessary
KEY PERFORMANCE INDICATORS
- ISO - Compliance
- OHS compliance
- Timely Work completion and quality of work
- Number of job returns / customer complaints QA
- Training and mentoring new and existing service fitters
EDUCATION QUALIFICATIONS
- Trade - Fitter (electrical or Mechanical)
- Disconnect/Reconnect restricted Electrical
- Confined space
- Car Licence
JOB EXPERIENCE REQUIREMENTS & LICENCES
- Rotating Equipment repair experience including pumps
- Car Licence
- Forklift Licence
- Dicconnect & Reconnect electrical Licence
BEHAVIORAL COMPETENCIES
- Must be Customer Focused
- Good Time Management
- Organisational Agility
- Problem Solving Ability
- Good Communicator
- Integrity and Trust
- Work under Pressure
- Written Communication
- To maintain always a high level of professionalism, a positive attitude and demeanour supportive of the business and colleagues.
- Flexible hours and ability to travel as required
TECHNICAL COMPETENCIES
- Experience in Pump repairs including Progressive Cavity
PHYSICAL/NON-PHYSICAL REQUIREMENTS
- Ability to use Service software Application and other internal IT requirements
- Ability to meet the role demands, on and off site.
