Servicenow Engineer - South Brisbane, Qld

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing - travel!

As the ServiceNow Engineer in the Enterprise Technology Services (ETS) team you'll contribute to the design, development, and maintenance of the ServiceNow platform. We are looking for a driven individual who is obsessed with creating a difference, whilst we reimagine our business, Automation has become a pivotal part of our journey. You'll be responsible for a portfolio of automation tools however the focal point is ServiceNow as the IT platform of choice and platform adoption in the form of automation.

What's next? “Its not about what it is, but what it can become” Dr Seuss

Day to day:

• Communicating technical problems and solutions to both technical and non-technical audiences
• Consulting with business analyst/project manager to develop appropriate technical solutions
• Documenting and gain acceptance / approvals of selected final solutions
• Executing technical solutions in capacity as a ServiceNow lead, subject matter expert
• Coaching and advising other Developers/ support engineers
• Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgets
• Ensure proper operation and configuration of the platform through testing and validation
• Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment
• Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance
• Advance the maturity of the environment by researching and implementing new tools and technologies.

We'd love to hear from you if you have:

• 3+ years of experience as a developer on the ServiceNow Platform
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Working knowledge of ServiceNow components such as Change Management, Service Catalog, Service Portal, Problem Management, Incident Management, CMDB, Knowledge Management, etc.
• Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
• Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module configuration, data imports and third-part software integration.
• Can define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction
• Experience working in an Agile or Scrum software development environment

You'll earn brownie points with:

• CMDB Integration and Management Experience
• Variety of Data and Task API-based Integration Experience
• ITIL certification (at least ITIL V3 foundation)
• Demonstrated understanding of ITIL practices in particular Incident management, problem management and change management.
• Experience in automation tools, such as Blue Prism, UI Automation, UiPath, Power Platform
• Proficiency in programming languages, such as C, C++, Java, Python or .NET
• Basic knowledge of Machine Learning (ML) and Artificial

Let's skip to the good part…

• Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
• Ongoing training and professional development
• Travel discounts and deals bookable through our internal team of travel agents, Travelwise
• Discounted financial and health services through our Moneywise and Healthwise businesses
• Global career opportunities in a network of brands and businesses

What's in it for you:

Our global head office is located conveniently in the heart of Southbank, with sweeping city and river views. We focus on growing and transforming our business to meet changing customer needs and we're driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable

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