AddressWe are currently seeking a ServiceNow Senior Technical Consultant specialising in IRM. You will be responsible for overseeing the design, development, and implementation of ServiceNow IRM solutions, effectively mapping business needs to technical requirements, and ensuring the scalability and performance of our ServiceNow environment. This position requires a high level of technical expertise, strategic thinking, and the ability to lead conversations and projects.
- Location: Canberra
- Security clearance: Baseline/NV1
- Hybrid Work
- Lead solution design of ServiceNow IRM implementations, demonstrating understanding of the client organisation, architecture and desired outcomes.
- Work closely with clients and colleagues to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
- Create system design and detailed technical documentation.
- Provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and clients.
- Configure and enhance ServiceNow platform using scripts and platform capabilities
- Conduct deep-dive technical troubleshooting and issue resolution.
- Lead and participate in system and integration testing, ensuring best practices are followed.
- Educate and coach colleagues and users on ServiceNow functionalities and best practices.
- Ensure that all implementation work is carried out in accordance with the company policies and industry best practices.
- Effective upwards management to program lead and executives.
- Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations.
- Significant experience in ServiceNow IRM design, development and implementation.
- 10+ years industry experience, experience in technical leadership,
- Demonstrated ability to map solutions to address client business issues and problems
- Bachelor’s degree in Computer Science or a related technical field.
- Understanding of IT solution architecture and enterprise architecture.
- Strong proficiency with ServiceNow supported technologies.
- Strong understanding of functional IRM processes – risk, policy, compliance, authorirty to operate, business continuity, crisis management. Expertise and experience in these functional areas is preferred.
- Exceptional problem-solving capability and ability to think strategically.
- Excellent interpersonal and communication skills.
- ServiceNow certifications in System Administrator, IRM Implementation Specialist preferred.
- Experience in strategy, business development, finance and budgeting desirable
- Experience with ServiceNow Protected Platform desirable.
Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe
