ServiceNow Specialist

Multiple positions available. Looking to enhance ITSM capability

Your new company 

Is looking to bolster its Information Technology Service Management (ITSM) capabilities, through the implementation of ServiceNow. 

Your new role 

As a ServiceNow specialist, you'll be required to:

• Work closely with the Project team to ensure all the Project deliverables in scope are defined and met as required.
• Work closely with the project team to ensure all required knowledge transfer and handover to transition to the ongoing management and governance of Service Management processes.
• Assist in the operational change as required to implement ServiceNow
• Assist in documentation management.
• Assisting the Director by working with ITD teams and the business in the activities of integrating with the SIAM services.
• Assisting in co-ordination and alignment between the transition of replacement and disengagement of current arrangements.
• Identify and manage interdependencies with other ICT Sourcing Program activities and initiatives. 
• Facilitation and coordination for the provision of division activities to ensure project deliverables are met.

What you'll need to succeed

In order to be considered for this position, you'll require the following: 

Mandatory

• Experience in multiple disciplines of Service Management
• An understanding of operational systems including compute, cloud, networks, storage etc.
• Operational experience in at least 2 Service Management disciplines
• Proficient in MS Office products
• At least 2 years’ experience using and/or implementing ServiceNow

Preferred

• Experience in implementing and/or working within a SIAM model
• Demonstrated experience in developing requirements, procedures and processes in IT Service Management

What you'll get in return

In return for your expertise, our client offers:

• A 6-month contract, with an option for an additional 2x 6-month extension
• Challenging and impactful work in an autonomous environment
• Opportunities for professional growth and development.
• Competitive hourly rate (paid weekly)
• Flexible working arrangements (2-days work from home).

What now?

If you’re ready to take on this exciting opportunity and make a difference, please send an updated copy of your CV to **************@hays.com.au

This Federal Government agency is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds. However, please note Australian citizenship is a mandatory requirement, as well as regular on-site attendance.