Shared Service Consultant - Msr

• Full time continuing positions
• Great opportunity to join the Shared Service Centre and contribute to the excellent service provided to clients
• Base Salary $83,384 + 17% Superannuation

About the opportunityThe Shared Service Centre Maintenance Service Request Consultant will provide strong customer service, transactional support and advice in response to enquiries from a variety of functions within the University of Sydney. These functions will include (but not be limited to):

• Logging Maintenance Service requests, and escalating to 2nd level where required
• Coordinating external vendors (eg, tradespeople) to attend on-site to address reported issues
• Providing customer updates on MS request progress and responding to customer questions

The SSC MSR Consultant will handle a large variety of live and deferred interactions across multiple channels – including telephone, email, face-to-face and through the self-service portal. The consultant will provide responses and advice to staff and students and will document the issue, and progress updates in University’s systems. Enquires are to be handled in a professional, accurate and customer-focused manner, and within agreed service timeframes.The additional responsibilities of the position are the coordination of external vendors to appear on-site to fix reported issues via phone and email.About you

• demonstrated high level computer literacy skills and knowledge, with specific proficiency in Microsoft Office, email and web browsers
• experience in supporting clients through a variety of different channels and handling their issues until resolution
• experience in understanding and interpreting organisational policies and procedures
• excellent customer service and communication skills (both written and oral), a well-developed telephone manner, and experience taking calls
• experience using the ServiceNow (or similar) incident logging system.

Sponsorship / work rights for AustraliaPlease note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.Pre-employment checksYour employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.EEO statementAt the University of Sydney, our shared values include and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of , , , , and those who identify as . We welcome applications from candidates from all backgrounds.How to applyApplications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.If you are a current employee of the University or a contingent worker with access to Workday, please login into your account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Sajad Bahram, Recruitment Operations, on by email to© The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the for
this role.Applications Close Friday 28 June 2024 11:59 PM