AddressPOSITION PURPOSE
The Global Service Governance Lead is responsible for ensuring service management procedures are successfully adopted, followed and continuously improved. They will aim to minimise the negative effects of activity in the technology environment and maximise the benefits of a standardised approach to increase productivity and alleviate potential risks to IS Service delivery.
They will ensure that IT Service Management strategies and processes are effective and adapted to needs where appropriate.
The Global Service Governance Lead ensures alignment to the IS Strategy by creating processes to support effective management across the IS department.
Experience Required:
- Solid understanding of ITSM best practice and process engineering
- Use of and experience in ServiceNow or similar modern ITSM toolset.
- Experience in Asset Management, CMBD process automation and the use of Application Programming Interfaces (APIs) in an IT operational environment.
- Comprehensive experience of ITSM within a corporate environment.
- Experience in standardisation of ITSM practices across a Global Service, consumed in multiple locations.
- Experience and knowledge of Service Management principals, methodologies, and APIs.
- Experience with large scale technology change environment.
Qualifications Required:
- Degree Qualified or Equivalent Tertiary and/or relevant work/industry experience
- ITIL certification
- Lean, Six-Sigma or related process engineering discipline
If you are ready to take on this exciting role and make a significant impact, please click on “APPLY” or submit your resume to Nikita at ************@talentinternational.com. We look forward to hearing from you!
