AddressGrays has a fantastic opportunity to join the team in Pinkenba as our Shared Services Manager for Queensland and the Northern Territory. This role is responsible for managing the Shared Services teams in QLD & NT to deliver service efficiency and excellence in the management of sales projects brought in by our business development efforts.
In this role you’ll be responsible for:
- Overseeing the day-to-day function of Shared Services in Queensland and the Northern Territory.
- Managing, developing and engaging Shared Services team members to support them to succeed in their roles.
- Working collaboratively with all divisions within Grays, in particular our sales division to support alignment and appropriate allocation of resources to support efficient, timely, safe and cost effective sales account management.
- Ensuring accounts are managed efficiently to meet sale deadlines and vendor relationships are maintained.
- Building and maintaining positive, productive and accountable internal/external stakeholder relationships.
- Effective workforce planning and management of resources.
- Taking a proactive role in ensuring the achievement of metrics and KPIs, quality assurance, maintain use of CRM and continuous improvement.
- Management of escalated matters in a timely manner.
- Provide reporting on both a regular and ad hoc basis and make recommendations to inform decision making.
- Take an active role in continuous improvement initiatives and projects as required, including managing the effective implementation and embedding of changes to processes locally.
- Ensuring compliance with Grays WHS policies, procedures and state Occupational Health & Safety legislation.
- Contributing to a positive, proactive, compliant and accountable culture at Grays.
We’re looking for someone who has:
- Demonstrated success in a similar position.
- Ability to motivate, influence and negotiate with others to achieve excellent operational and service outcomes.
- The ability to establish and maintain positive and productive relationships with stakeholders.
- Strong written and verbal communication skills.
- High level interpersonal skills, with an approachable and collaborative approach.
- A problem solving and dispute resolution mindset and skills.
- Excellent organisation, prioritisation and time management skills.
- The ability to remain positive and lead by example in challenging situations.
What’s in it for you:
- Work with a highly motivated team and Leader.
- Hybrid and flexible work arrangements.
- Generous company paid parental leave, with no minimum tenure in order to be eligible.
- An opportunity to work in a dynamic Australian company.
- Employee discounts and perks, such as monthly vouchers to spend at Grays.
About Grays
Grays is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors. We offer our customers great value and convenience and our vendors an efficient alternative sales channel.
We employ team members throughout Australia in our network of warehouses, distribution centres and offices.
If you’re looking to join a growing, dynamic, and ambitious organisation – don’t delay! Submit your application today and come along on the journey with the team at Grays.
Please note, all successful applicants will undergo background checks including an Australian Criminal History Check , bankruptcy and right to work checks. Only short-listed applicants for this role will be contacted.
