Shift Manager

You enjoy helping and interacting with all kinds of people.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Work within our South Area Team within the Service Delivery Branch of NSW TrainLink, with a focus on leading a small to medium sized team and the service delivery and performance for Albury station and the on-board crew operations.

This role will see you developing a team culture that is strong and resilient within the depot as well recruiting, mentoring, coaching and identifying upskilling opportunities for staff that enables successful performance outcomes for the area.

You will lead and develop the onboard crew at Albury depot as well as attend some journeys for the network to evaluate and assess the performance of the crew. This will also assist with identifying training requirements to further develop the capabilities of staff as well as making sure staff are adequately skilled for the tasks, they are responsible for.

For more information on this position and business unit, view the role description.

About you

Your demonstrated experience will be within a customer service focused operations organisation, ideally within a large complex environment. This will include experience in behavioural management of a small to medium sized team.

Your recognised for your ability to build relationships with a team as well as being able to manage up in terms of stakeholder engagement. You also have knowledge of relevant awards and rostering procedures including fatigue management systems and possess planning, analytical and problem-solving skills to identify issues and develop solutions.

This is an Award RC6 Permanent Full-Time role based onsite at Albury depot and will require that you hold and maintain a current NSW Drivers Licence.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Wednesday 19th June 2024.

For more information about this role, please contact ***************@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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