AddressAbout us
The House of Health Collective is a family owned business originally conceived in the iconic Adelaide Central Market, but now also extending to Norwood. With roots dating back over 40 years, HOHC was founded on a desire to promote wellness through bulk wholefoods and organic produce. We have since evolved into a natural food market concept which embraces all things sustainability, beauty and nutrition.
Qualifications & experience
- Previous management experience (demonstrable equivalent retail experience).
- Must have strong brand resonance and the ability to grapple with our core values of sustainability and zero waste which includes a strong focus on experiential shopping.
- Strong customer centric values with superior interpersonal skills and a willingness to take direction and advice from ‘hands-on’ owners where necessary.
- Excellent written and verbal communication skills with the ability to be decisive, confident and understanding.
- Ability to manage, lead and empower a team to drive results and work autonomously.
Tasks & responsibilities
- Maintain an excellent level of customer service and foster the broader customer experience.
- Ensure store revenue and turnover targets are achieved through revenue growth and managing expenses. Monitor and review Key Performance Indicators.
- Review, coordinate and build a ‘Customer Care Culture’, and ‘Staff training and Induction program’.
- Manage seasonal retail merchandising and marketing promotions.
- Coordinate and monitor team members, including presentation, rostering review, timesheets and payroll preparation for the payroll manager. Hold regular team meetings and provide feedback and performance reviews to develop and maintain performance standards.
- Monitor and manage a safe work culture (OHS), risk management, business compliance, policy and procedure checklists.
- Management of regular stocktake, stock control, and waste management.
- Build partnerships and connections locally (throughout the precinct) and continue to foster a unique visitor experience. Emphasis on promoting the ‘shop local’ mentality / local customer care culture. Maintain and build HOHC’s customer loyalty program.
- Communicate stock requirements and perform regular purchase orders to maintain sustainable stock levels and to ensure ‘opening night mentality’ (ie shelves always merchandised to look clean, immaculate and full of stock).
- Receive stock and reconcile orders and invoices and maintain inventory and quality control
Benefits
- Generous staff discounts and incentives
- Ability to grow and advance within the HOHC Organisation
