Address
Form of workWith an audience of high-end architects and interior designers, as well as builders and stonemasons, our team's unwavering dedication to servicing their clients means we continue to experience year on year growth. With over 100 staff and five showrooms across Australia, we've deliberately cultivated a culture of innovation and excellence, that flows down from the top.
Why You Want to Work Here
- With a select number of customers each day, you will spend longer with each one, getting to know their tastes, budgets and styles so you can recommend the right stone product for their new home or kitchen/bathroom renovation, enabling their dreams to come to life.
- You will have the opportunity to build a career within the interior design and architecture industry by working with industry professionals.
- There are plenty of development opportunities to move up in the business as they continue to grow. You will receive structured training, as well as monthly 1:1s with your manager so you feel supported each step of the way.
About You
- With your experience in customer service, you appreciate that warm feeling when you’re taking customers on a journey through their various choices and offering alternatives.
- You are a down-to-earth and positive person. Your genuine approach means it’s an effortless conversation to discover what your customers are looking for.
- You’ve always been drawn to surfaces, textiles and had an affinity for gorgeous spaces and products. Reading interior design magazines may be a hobby of yours.
- Welcoming customers like interior designers, architects, home renovators and stonemasons into the showroom and making sure they are feeling comfortable.
- Whilst taking the customer through the selection process, asking the right questions so you know when it’s appropriate to stop showing them new products as not to confuse them and when to offer more alternatives.
- Following up on all customers that have visited the showroom with an intention to buy with a phone call to gain a deposit and assurance that they’ll put the product on hold.
- Investing time in learning and training so you deeply understand the right sales approach and the various types of stone to provide customers with informed recommendations.
- Tidying and ensuring the showroom is immaculately presented at all times, including replenishing brochures and restocking products.
Selection Criteria
To be successful in this role, you will have:
- Experience in customer service
- An interest in interior design and architectural surfaces
What Next
To apply please click "Apply Now" and attach your resume with a supporting cover letter outlining your relevant experience and what appeals to you about this opportunity.
Respectfully, only shortlisted candidates will be contacted
