Showroom Manager

Join our dynamic, fast-growing furniture store at The Acacia Tree. We're passionate about providing high-quality furniture and creating exceptional spaces. With a young and energetic team, we're leading the way in innovation and customer satisfaction. Join us and be part of an exciting journey where your talents can shine and your career can thrive. Apply now to be a part of our dynamic team!

Key Duties and Responsibilities:

• Conduct face-to-face furniture sales within the Brighton showroom, providing excellent customer service.
• Assist customers in finding the right furniture based on their preferences and needs.
• Contribute to the overall showroom operations and maintain an attractive presentation of furniture displays.
• Handle sales and customer calls, addressing inquiries and providing necessary information.
• Place orders with suppliers and coordinate deliveries with couriers.
• Generate and send customer invoices, utilizing Shopify for invoicing purposes.
• Proactively reach out to customers for reviews, ensuring a positive post-purchase experience.
• Address customer complaints with a focus on problem resolution and customer satisfaction.
• Manage warranties and returns, facilitating a smooth process for customers.
• Oversee and manage all aspects of orders, including stock and freight coordination.
• Respond to customer sales, stock, and freight-related emails promptly and professionally.
• Provide support to the sales and marketing teams as required.
• Oversee and manage the supporting staff

Ideal Candidate Requirements:

• Passionate about business
• Relevant experience in sales and order management or related.
• Positive and proactive attitude with a strong commitment to customer satisfaction.
• Excellent communication skills, both verbal and written.
• Ability to work effectively as part of a team.

What We Offer:

• Very competitive pay.
• Join a friendly, welcoming, supportive and high-performing team.
• Continuous product training and opportunities for personal development.
• Exceptional bonus scheme in a fast-growing company.