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If you're passionate about delivering exceptional customer service and enjoy building relationships with customers in the field, we want to hear from you!
Join us at Boral Australia and play a key role in ensuring our customers' satisfaction and success as the Site Customer Service Supervisor based in Port Melbourne. This opportunity will see you travel to customers undertaking multi-faceted and complex projects to oversee and enhance their experience. You will endeavor to understand the customer's needs, address concerns, and ensure their satisfaction with our products and services.
Your day will involve:
- Build and maintain strong relationships with our customers by regularly visiting their sites.
- Utilize your concrete-related knowledge to assist customers with technical issues, troubleshooting, and product inquiries.
- Demonstrate a commitment to delivering exceptional service at all times.
- Proactively identify opportunities to improve customer satisfaction and exceed their expectations.
- Act as a point of contact for customers' concerns and inquiries. Use your problem-solving skills to effectively resolve issues and ensure a positive outcome for all parties involved.
- Work closely with internal teams, including sales, operations, and technical support, to address customer needs and drive continuous improvement in our products and services.
- Maintain open and clear communication channels with customers and internal stakeholders. Provide regular updates on site visits, customer feedback, and any relevant issues or developments.
- Previous experience in customer service or a related field, preferably in the construction or building materials industry.
- Strong knowledge of concrete-related products and processes.
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and colleagues.
- An understanding of safety regulations and how they apply to construction sites.
- Proven problem-solving abilities and a proactive approach to addressing customer issues.
- Willingness to travel to customer sites as needed.
- Valid driver's license and a clean driving record.
- Ongoing mentoring and guidance from industry leaders and subject matter experts
- Permanent, Full-Time opportunity with a competitive remuneration and ToT
- Join an industry aimed at offering value to the community & committed to Zero Harm.
At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn't pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.
We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.
Application closing date: 12 Apr 2024
