AddressAdelaide Oval has long been one of Australia’s, and the worlds, most iconic venues. Its prominent location as the centrepiece of the Adelaide CBD’s revitalised riverbank precinct, along with stunning panoramic views over the city, the Oval’s hallowed turf, St Peter’s Cathedral and beyond, makes Adelaide Oval one of the world's most recognisable venues.
The Adelaide Oval Stadium Management Authority (AOSMA) is the organisation responsible for the management of the Adelaide Oval precinct and is a joint venture between football (South Australian National Football League) and cricket (South Australian Cricket Association). The Adelaide Oval is a world-class, multi-purpose 53,000 seat stadium. It is Adelaide’s number one tourism destination, having attracted over 1.8 million visitors a year and is a significant contributor to the State’s tourism assets with the award winning RoofClimb and Stadium tours, as well as Australia’s first ever integrated stadium Hotel – Oval Hotel.
AOSMA employs approximately 220 full-time staff, plus 1,500 casual employees, in areas such as Corporate Services, Stadium Operations, Tourism, Food & Beverage, Sales, ICT, Maintenance and Grounds, making Adelaide Oval one of the state’s largest employers in the hospitality and tourism sectors. It is this diversity and breadth of offering that makes working with AOSMA a truly unique and compelling opportunity.
SMA Concierge (Part-time, $30.10 per hour)
The SMA Concierge is the first impression for clients, guests and visitors to Adelaide Oval. This is a front-line role, which requires someone who is extremely well-organised, professional, passionate, energetic and welcoming. Along with exceptional customer service skills, you will have strong administration skills and experience in reservations and managing a busy environment.
It is important that the SMA Concierge strives to deliver outstanding customer services and make positive first impressions with every customer.
What you'll be doing
- Manage a busy switchboard promptly and with an excellent phone manner.
- Assist with patron enquiries and effectively resolve customer feedback.
- Overseeing the day-to-day operation of the Concierge area and ensuring the area is presented in a pristine manner.
- Coordinate daily reservations across Adelaide Oval departments including tours, experiences and RoofClimb.
- Personal attention to VIP escorts as required.
- Daily check-in of Adelaide Oval Tours and Adelaide Oval Ambassador Group support.
- Assisting with general enquiries, gift card sales, and redemptions as well as retail merchandise sales.
- Manage distribution of incoming mail and accounting for outgoing mail, arranging couriers.
- Ascertaining visitors needs and announce the arrival of guests to internal staff.
- Assist with correspondence and other general company administration.
- Other duties as assigned from time to time.
What you will bring
To be eligible for this position you will need to have proven experience managing a busy Reception or proven experience in a Concierge role.
In addition, to be successful in this role you will able to demonstrate:
- Reservation and CRM systems experience.
- Availability to work across a 7day week rotating roster including public holidays.
- Knowledge of booking, ticketing and Point of Sale systems.
- Professional and polite telephone manner.
- Experience managing a busy switchboard.
- Warm and engaging personality.
- Excellent presentation and interpersonal skills.
- High standard of customer service.
- Excellent written communication skills.
- An autonomous work ethic.
- The ability to retain a patient & empathetic demeanour while assisting patrons with difficult requests.
- Superior interpersonal skills and in particular skills in building positive working relationships with a wide range of people.
- High level personal competence in the use of computers (Word, Excel, Outlook, PowerPoint).
What's in it for you:
While working at the iconic Adelaide Oval, you’ll be rewarded for contributing to the delivery of World Class events through our suite of reward and recognition initiatives. To help you kick goals while working with us, you’ll have access to staff benefits including:
- Access to event day tickets
- Discounts across Adelaide Oval, RoofClimb and Oval Hotel
- Paid Parental Leave (over and above the Government PPL scheme)
- Subsidised car parking
- Health & Wellness programs
- Training & development opportunities
- Private Health corporate discounts
Ready to join our team?
Applications close at 12:00pm on Friday, 08 March 2024
To be eligible to apply for this role you must be legally permitted to work in Australia. This position will be required to hold a valid Working with Children Check prior to commencement and throughout employment.
Please note that applications from agencies will not be considered at this time.
