AddressThe Company
Rental Car Manager has been a trusted name in car rental technology for over 20 years, with a presence in 39 countries around the globe. Our SaaS platform is designed to address the core needs of car rental businesses, facilitating the efficient management of rental fleets and streamlining the booking process. At the heart of our service is a commitment to improving operational efficiency and supporting the profitability of our clients.
As specialists in car rental management software, we focus on delivering solutions that enhance workflow and operational excellence. Our team is dedicated to innovation and quality, ensuring that our products meet the evolving needs of the car rental industry.
Rental Car Manager is a subsidiary of Jonas Software, the leading provider of enterprise management software for more than 40,000 customers across 15 countries. Jonas Software is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).
We offer excellent working conditions in a positive and friendly team environment, with opportunities for future growth. This position is a full time position in the Samford Village office.
Your new role
We are looking for aSoftware Support and Technical Analyst to join our high-performing team. You will be primarily responsible for providing a high standard of technical support to our customers and ensuring the resolution of complex technical cases. Key responsibilities include:
- Respond to customer cases and diagnose and resolve complex technical, software, and hardware issues. Apply advanced knowledge of our products, features and systems functionality as well as broader technical skills
- Take full accountability for independently managing and resolving assigned customer issues and problems and ensure that you provide a great service at all times
- Monitoring of the Support Ticketing system
- Guide customers with how to use their system, provide insights on our product suite and features, and undertake system training where required
- Closely collaborate with the Development team on the resolution of issues and bug fixes in a timely manner and support deployments
- Escalation of customer requests to the appropriate GMH staff when required
- Proactively feed customer feedback and requests back into the business for consideration
- Escalate any risks that may result in poor customer experience or present risks to the business
- Work collaboratively with internal teams
- Undertake work within provided timeframes and report changes or issues
- Act as an advocate/champion of the business and consistently promote our company values
About you
To be successful in this role you will have the below skills, knowledge, and experience.
- Degree in Information Technology or Computer Science
- Highly experienced in technical support roles, ideally within a software development company
- Strong computer and Technical skills – predominantly in software, hardware and networking would be an advantage
- Ability to multi-task across multiple IT platforms, with effective time management skills to ensure conflicting deadlines are met
- Ability to show initiative and self-motivation
- High attention to detail and strong analytical skills
- Excellent communication skills, able to build strong relationships with a broad range of customers
Our Culture and Perks
To help make your journey more enjoyable, we offer a range of benefits including:
- Employee Share Purchase Plan from our parent company Constellation Software Inc.
- Flexible leave offerings, including opportunities to purchase additional leave.
- EAP Support, offering mental/physical wellbeing counselling.
Jonas Software in NZ and Australia boasts several well-respected distinct brands, all of which are longstanding leaders within their own domain. These brands - such as Rental Car Manager - place Jonas as the leading provider of enterprise management software in NZ and Australia to the Tourism, Hair & Beauty, Leisure Fitness & Sports, Attractions, Radiology, Case Management, and Pathology vertical markets. Jonas Software NZ/AUS group of companies currently employs over 350 staff across 5 countries and 14 offices.
How to apply
If this sounds like the role and environment for you, we’d love to hear from you! To apply please submit your resume and cover letter with details of your experience and why you would like to join our team.
