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Form of workBuildingLink Asia Pacific has been a market leader for over a decade in the Australian Proptech industry, revolutionising building management and community engagement. We are proud of our industry-wide reputation for providing outstanding Customer Service. Our training and Customer Service team are the face of our company – intelligent, warm, efficient, and capable.
What we offer
- Welcoming and friendly team environment
- Comprehensive training and onboarding for new team members
- Growing company with flexible work from home arrangements
- Competitive salary, negotiable depending on experience
We're seeking a team member who is:
- Experienced in software support
- Passionate about Customer Service
- Confident delivering online training
- Very efficient and organised
- Excellent at building rapport with clients
- A quick learner who is a true team player
About the Role
Your day-to-day duties as a member of the Training and Customer Service team will include:
- Providing support to our clients via email and phone, utilising your articulate speaking and writing skills.
- Troubleshooting issues our clients report, using your high-level problem-solving abilities to provide solutions.
- Delivering training online to our clients via Zoom, utilising your training experience to engage your trainee(s).
- Onboarding new clients where you will utilise your exceptional organisation skills to follow processes and ensure deadlines are met.
- Using a variety of internal software systems that enable us to work efficiently as a team (including but not limited to HappyFox, Slack, and Pipedrive).
- Working independently and taking responsibility for your day-to-day activities, whilst being a part of a close-knit team who are working collaboratively towards a common goal.
Knowledge of the building management and/or strata management industries will be looked upon favourably but is not essential to be successful in this role. Industry training will be provided as needed for the successful applicant. A relative comfort level and familiarity with supporting software products and solutions is necessary.
The ability to travel to our office at Hope Island is required. Willingness to undertake some interstate travel to deliver training in-person to our clients may be necessary.
How to apply
Please provide a cover letter – we’d love to get an insight into who you are when we read it! If you have experience in software, training, or Customer Service, be sure to clearly indicate this in your cover letter.
Please also provide your resume, along with the contact details of at least one professional reference.
