AddressAscora is a growing SaaS company in the B2B space focused on the construction, trades, and service-based Industries. We offer world-class software solutions to trade businesses via a complete business platform across websites and mobile apps for seamless communication between office and their technicians out in the field.
This position offers exciting career growth opportunities in sales, product management and more within a supportive, collaborative team environment. Reporting to the Lead Implementation Trainer, you will be the primary point of contact for clients as they start their onboarding journey with Ascora.
You will lead end-to-end implementation for your assigned clients to ensure optimal configuration based on clients’ business workflows, from initial onboarding meetings to training and post-implementation support. Excellent customer-facing skills and clear communication is critical, as you will need to understand our client’s business and implement a variety of workflows to enable them to unlock the most value from the Ascora platform.
This is an excellent opportunity and can be hybrid from our Perth office or fully remote.
Responsibilities:
- Customer onboarding and implementation of the Ascora job management platform.
- Provide end-user training and support, leading to user satisfaction and software adoption.
- Communicate with clients to gather feedback, understand their needs and provide product recommendations.
- Serve as the primary point of contact for clients throughout the implementation and onboarding process, providing guidance, value-added support, and coaching clients on best practices.
- Develop customised solutions for larger implementation clients as needed.
- Provide ongoing phone and email support to clients, monitor their performance and software adoption and be proactive in client communication.
Skills & Experience:
- Experience with implementing and training for SAAS or CRM Applications such as Hubspot, Salesforce or similar.
- Minimum of 3 years of experience in a technical support or product implementation role.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to be influential and build rapport with customers.
- Ability to work independently and as part of a team in a fast-paced environment.
- Have a passion to oversee clients’ success and the ability to coach clients on software adoption
- High level of proficiency in Microsoft Word and Excel
How is it working in the Ascora Team?
I am extremely grateful for the opportunity to work in a company as amazing as Ascora. From the beginning, the leadership have always been very approachable and I’ve felt their genuine care for my wellbeing and development. When I was feeling overwhelmed at one point, they were quick to offer support and flexibility with my schedule that I appreciated a lot. Furthermore, the team have been warm and welcoming and always ready to help when I have questions or challenges. The training role itself has been very rewarding and exciting to be able to empower business owners to take their company to the next level. There was a steep learning curve at the start given how comprehensive the program is to be able to cater to such a wide variety of businesses. Also, the learning will never stop as the program evolves with every update. But the understanding and support I’ve been given from both the leadership and team have made all the difference in feeling that I’m never alone. Moreover, the skills I’ve gained have helped me immensely both personally and professionally. It’s rare to find a workplace where you have amazing leadership plus a positive team culture—Ascora can boast of having both. So if you’re considering joining the Ascora team, I cannot recommend the company enough!
-Rai
Customer Success Team
Don’t miss out! Apply today with your resume and a cover letter to take the next step in your career!
No recruitment firms please.
