AddressAre you ready to be the tech-savvy superhero our team needs? We're on the lookout for an exceptional on-site ICT Support Officer who not only thrives in providing top-notch technical support but also excels in client-facing communication. If you're passionate about technology and love exceeding customer expectations, this is the role for you!
Ready to Join Us?
Are you ready to showcase why you're the perfect fit for the ICT Support Officer role? Apply now and be part of our dynamic team driving impactful technology experiences!
Please Note: Candidates are required to submit a mandatory video recording of their cover letter no longer than two minutes to progress with their candidature.
Your Day-to-Day Adventure in a client facing role:
- Provide top-tier technical support, troubleshoot, and manage systems and devices with a focus on ensuring outstanding customer satisfaction.
- Log all incidents meticulously in our ticketing system, determining severity and priority levels, and escalate when necessary.
- Build strong relationships with our ICT Manager, clients, and the wider RTG team.
- Develop comprehensive documentation, training materials, and guides to empower users in utilising technology effectively.
- Use your initiative to anticipate potential issues, offer suggestions, and share innovative ideas.
What's in Your Toolkit?
- 1-3 years' experience in Level 1 and 2 customer-focused technical support roles, with a knack for promptly documenting, monitoring, and resolving issues.
- Demonstrated expertise in supporting a wide range of Windows and Apple technologies.
- Understanding of Wireless networking, TCP/IP, remote administration tools, and techniques.
- Basic Windows system administration skills, including Active Directory and Group Policy.
- Familiarity with cloud-based platforms and services such as Microsoft Office 365 and G-Suite.
- Strong problem-solving skills and a knack for managing technical issues efficiently.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work autonomously while fostering a strong team player mindset.
- Current valid Australian driver's license and access to own car at all times.
What makes this role shine & why join us?
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more…
Who Are We?
Reflex Technology Group is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.
We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.
Our people are driven by the fact that we can make a difference/ an impact on something meaningful – technology is the enabler, not the outcome. Our focus is on people and what they want to achieve and how we can collaboratively develop a plan.
Become part of our dynamic team and help us drive strategies, solutions, and support that ensure our customers have the ultimate technology experience!
Successful candidates will need to undergo a National Criminal History Check and Working with Children Check.
