Software Trainer & Customer Support

Ascora is an industry-leading software company that helps thousands of trade business across Australia and New Zealand to work smarter via our software Ascora to cut down their operation costs and streamline their businesses workflow. 

Why should YOU be an Ascorian:

• We are People First Culture! Our Team is our Strength!
• We work with you to build your career path based on your strength for long term career growth.
• Career Progression and access to L&D
• Free Onsite Parking 
• Strong team culture
• Unlimited Nespresso coffee!

About the role:

We have an opportunity available for an experienced Software Support and Trainer to join our Customer Service Team on a full-time basis. This role is hybrid with 2 to 3 days in our office in Canning Vale and the remaining days working from home for the week. This is a rewarding role which will see you developing strong professional relationships with a portfolio of clients, coaching and onboarding new clients, improving their processes and workflows through Ascora. 

How does the role look like on a typical day:

• Deliver high quality product training via Zoom
• Take ownership of onboarding new clients
• Provide technical support and product assistance to customers via email, phone calls and live chat
• Provide dedicated assistance across all areas including offering best practice solutions, suggestions and configuration using Ascora

About you:

• A tech-savvy person who has high interest in problem solving and helping clients streamline their business via software.
• Get satisfaction from looking after the clients and helping them achieve their business goals using Ascora as their job management software
• Take ownership of challenges, bringing them up for discussions in order to provide timely solutions to the clients
• Build long lasting client relationship to build trust and clients satisfaction 
• Ability to handle inbound phone calls and support emails
• Great communication skills and an upbeat personality with the ability to guide clients in the right direction when necessary
• Team player – work together to achieve greatness as a Team!

How is it working in the Ascora Team?

I am extremely grateful for the opportunity to work in a company as amazing as Ascora. From the beginning, the leadership have always been very approachable and I’ve felt their genuine care for my wellbeing and development. When I was feeling overwhelmed at one point, they were quick to offer support and flexibility with my schedule that I appreciated a lot. Furthermore, the team have been warm and welcoming and always ready to help when I have questions or challenges. The training role itself has been very rewarding and exciting to be able to empower business owners to take their company to the next level. There was a steep learning curve at the start given how comprehensive the program is to be able to cater to such a wide variety of businesses. Also, the learning will never stop as the program evolves with every update. But the understanding and support I’ve been given from both the leadership and team have made all the difference in feeling that I’m never alone. Moreover, the skills I’ve gained have helped me immensely both personally and professionally. It’s rare to find a workplace where you have amazing leadership plus a positive team culture—Ascora can boast of having both. So if you’re considering joining the Ascora team, I cannot recommend the company enough!

-Rai
Customer Success Team

Hurry! Apply today with your resume and a cover letter to take the next step in your career!  

No recruitment firms please.