Address Bendigo, Victoria
Permanent, Full Time | Onsite
A competitive salary | Discounts on selected RACV products
Great things start here
Challenge yourself, inspire others, make a difference – it all starts here. At RACV, we’re proud to be there for every Victorian. Whether it’s on the side of the road, a trip down the coast or inside our stores, we’re in the community and a big part of their everyday. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.
About the Opportunity
The Solar Energy Consultant is expected to meet their own sales targets as part of the Bendigo & Northwest Victoria sales team. The role entails performing regular sales, technical and product training, and providing other support to the Residential Sales Team. Working from the Bendigo office, you will be responsible for supporting customers with incoming enquiries. An important aspect of the role will be generating opportunities, sales and developing customer relations; this includes creating prospects, following up on leads and dealing with customers in a helpful and efficient manner.
What you’ll need to be successful
Minimum 3 years’ experience in delivering effective and responsive customer service
Proven experience in handling incoming calls (in a customer service centre or similar environment)
Demonstrated ability to show initiative, prioritise tasks and maintain accuracy and attention to detail.
Understanding of PV and battery systems (desirable)
Exceptional verbal and written communication skills, particularly over the telephone
Exceptional ability to deal with customers in a professional and competent manner (including conflict resolution/negotiation)
Ability to listen and ask questions effectively to determine customer needs
Solid computer literacy and proficiency in MS Office Suite
Strong organizational skills to work independently with limited guidance and supervision
The RACV difference
Our culture is one of continuous improvement, delivering with speed and sophistication. We possess a curious mindset and we always ask why, who, when and how. We are passionate about our members and customers.
Application process
You can learn more about the RACV at racv.com.au/about-racv/our-people/work-at-racv.
Submit your CV via the link.
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.
