AddressKalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Purpose of the position
Based in Sydney and reporting to the Director, Solution Sales Oceania, you will be responsible for increasing the Kalmar revenue base across all market segments (Mobile equipment, Ports, Services and Aftermarket Support) including nominated Major Accounts.
Main tasks and responsibilities
Reports
- Assist in maintaining a high level of customer engagement by providing timely, professional and effective communication and service support response to all internal and external client inquiries.
- Assist in preparation and completion of new and existing customer reports, including feedback evaluation and the execution of initiatives.
- Maintain accurate records of all customer related matters within Sales Force, prepare reports as required.Strategic Planning & Budget preparation
Strategic Planning & Budget preparation
- Contribute to strategic planning and budget development for the Victorian,South Australian & Tasmanian customer base
- Assist with establishment of operating budgets; optimize resources, prioritise spending, and ensure that standards are met
Client Relationship Management (CRM)
- Provide for direct engagement with existing and potential clients to develop and grow strategic relationships with key senior client staff and gain a thorough understanding of client’s business objectives, maintaining records and reporting on same documented through Salesforce CRM tool.
- Complete client needs assessments on a site by site basis in relation to parts support requirements and compile and maintain reporting on same
- Establish and expand customer network and market intelligence
- Identify and follow-up on potential sales and new business opportunities
- Partner with Port Crane, Mobile Equipment and Services divisions in order to animate potential new business opportunities.
Development Of Product Support Programs
- Complete client needs assessments and based on this feedback, develop, implement and plans to deliver required solutions, resulting in increased customer satisfaction and delivering improved revenue and margin to Kalmar business
- Working with the Mobile Equipment Director, provide for review and implementation strategies to consolidate and build on Kalmar market share
- Develop and convey a strong working knowledge of the Cargotec and partner solutions
Travel
- Interstate and International travel may be required.
Company Assets
- Ensure that assets of the company in your control (I.T material etc.) are maintained and kept in good condition and in accordance with the company’s policies and procedures.
Other
- Perform other tasks as directed by your direct supervisor
What you’ll need to succeed
Education
- Preferred Degree in Engineering, Business, Computer Science or a related technical discipline from a reputable institution is preferred
Experience
- A minimum of 5 years practical experience in successful development and implementation of New Equipment sales strategies ideally in the Materials Handling sector.
Skills & Knowledge
- English fluency is required
- Intermediate to advanced level in Microsoft applications – Excel, Word, Access, PowerPoint, and Google Workplace.
- Formal training in sales and presentation skills
- Excellent customer relationship skills
- Effective project management skills
- Strong analytical and numeracy skills
- Administration skills
- People management and development skills
- Excellent communication skills (written and verbal)
- Excellent interpersonal skills (ability to deal with all stakeholders in the business)
- Excellent project/time management skills, and can work steadily with multiple deadlines
Competencies
- Critical thinking and problem solving skills
- Planning and organizing
- Decision-making
- Communication skills
- Influencing and leading
- Delegation
- Team work
- Negotiation
- Conflict management
- Adaptability
- Stress tolerance
- Customer oriented
- Strong Time Management
- Excellent work ethic and leadership
- Ability to participate in all training and development programs
- Ability to get things done
- Cultural sensitivity and adaptability
Additional
- Other duties as requested by your manager
- Able to lift heavy objects in line with OH&S guidelines
- Able to work at heights
- Eligible for MSIC card security clearance
- A keen interest in new technology and the application of that technology into business environments to drive productive, efficient and profitable operations
You will be part of
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.
Interested to join?
If you are excited about this opportunity, please submit your application with salary request and CV by 31.03.2024.
Kalmar is part of Cargotec
Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com
