AddressOngoing/Permanent role with Telco NSW
Grade 11/12 Role - Salary -$139,787 - $161,663 + super
Flexible location – role can be based in Sydney / Bathurst / Gosford
Hybrid working options available and all flexible working arrangements considered
An exciting ongoing opportunity has arisen for a Solutions Architect to join NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service.
This is an ideal opportunity for a mid level Solutions Architect or an experienced technical business analyst with telco experience to move into a Solutions Architect role where you will act as the lead architect on operational support systems (OSS) and customer application projects. You will work closely with business stakeholders, business analysts, enterprise architects, and technical architects to define and implement the future state design of information systems, systems integrations, and technical infrastructure to deliver NSW Telco Authority services and critical operations.
The ICT team drives the IT and application technology roadmaps, leading the deployment of high-quality, reliable, reusable ICT / Digital systems to support the delivery of strategic objectives for the organisation and/or partner agencies.You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.
We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.
The role sits within the Digital and Technology team of NSW Telco Authority.
Opportunities this thrilling don't come around often. Don't let this one pass you by!
In this role you will:
Lead architecture and take technical ownership of operational support systems (OSS) and customer applications
Identify and model the current state architecture such as application, data, end user and mobility services, security management services, network and cloud servicesAnalysis and decomposition of business capabilities, business requirements, non-functional requirements, and models and other artefacts to inform the target state architecture
Produce business architecture, technical architecture, integration and design artefacts
Work with product teams to proactively inform and come up with technical options and designs to solve business problems
Work with the broader architecture team to ensure options and designs are consistent with the broader target state architecture, standards, principles and the strategic direction
Participate and manage multiple product streams informing the iterative build process ensuring the agreed work is completed within the required timelines
Responsible for ensuring that technical services perform, scale, are reliable and meet availability and redundancy requirements
Monitor and review technology vendors and ICT deliverables for accuracy, quality and alignment to the solution architecture
To be successful in this role you will demonstrate:
Strong skills and experience solving challenging business problems and engaging with business stakeholders, senior management
Ability to balance competing customer, business, and technical demands to ensure agreed deliverables are achieved on time and to expected standards
Experience designing and implementing systems integration including ETL, data pipelines, microservices, event processing and related technologies
Experience designing and implementing IaaS and PaaS cloud infrastructure
Familiarity with security design principles and other relevant patterns or standards for designing and maintaining secure applications
Experience working in an architecture or project role within government or a large, complex organisation desirable
Experience in telecommunications or other operations technology environment desirable
Computer Science or Engineering Degree in a relevant field: ICT, Communications, Computing or Electronics
What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact ***********@customerservice.nsw.gov.au@customerservice.nsw.gov.au.
For enquiries relating to recruitment please contact Neha Bajaj on **********@customerservice.nsw.gov.au
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation
Click Here to access the Role Description
For enquiries relating to recruitment please contact Neha Bajaj via **********@customerservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 15th May 2024
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **********@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
