Address
Form of workAbout us
Queue-it is a Danish tech scale-up that empowers the world’s biggest brands to deliver on their busiest days. Our virtual waiting rooms prevent website crashes and bot abuse to create a smoother, fairer online experience for billions of users.
Queue-it is a place where you can do what you are naturally best at to maintain your performance positively. We’re a diverse team coming from 40+ countries with offices in Denmark, the U.S., and Australia.
About the role
As a Solutions Engineer, you will play a critical role in making a great impression on Queue-it’s prospective and new customers as they implement our best-in-class virtual waiting room. You will act as a technical Sherpa by delivering engaging demos and onboarding new clients.
You’ll get to know their web application, architecture, and business issues so that you can provide ongoing technical support, and take their feedback to the internal team so that we can continue perfecting our solution.
You’ll work with amazing colleagues in Denmark, the US, and Australia, giving you opportunities to learn from (and teach new tricks to) innovative Solutions Architects, Designers, Developers, and Account Executives.
Responsibilities
- Handle tech support tickets from customers
- Help customers monitor their GOLIVE or Sales events
- Guide, demo, and educate customers through technical recommendations during onboarding and ongoing operations
- Translate use cases into the best implementation strategy for our customers
- Partner with the Queue-it sales team to secure new business, assisting technical pre-sales activities and post-sales engagement and support
- Diagnose and address any issues related to implementing the system with various web technologies
- Proactive follow-up on existing customers’ ongoing operations
Qualifications
- You're fluent in English and also proficient in one of the Asian languages (Japanese/Mandarin/Cantonese), and you enjoy connecting with colleagues around the world. You’re excited about the opportunity to join a new and growing team to support our APAC customers.
- 1-5 years experience working with web application development
- Experience in e-commerce and/or ticketing technology a plus not mandatory
Skills
- Great troubleshooting and analytical skills
- knowledge of high-performance website optimization techniques commonly used in eCommerce platforms and/or ticketing software, such as CDN, caching, load balancing, etc.
- Programming frameworks – JavaScript, .NET, JAVA, or PHP
- Knowledge of eCommerce platforms, such as SAP Hybris, SalesForce, Magento, Shopify, etc. and/or ticketing technology would be an added advantage
- Knowledge of CDNs such as Akamai, Cloudflare and/or CloudFront would be an added advantage
And someone who has the right to work in Australia.
Why Queue-it is a great place to work
Growth: Queue-it is still growing and your role will oversee the expansion of the company in your own AU & NZ markets- what an exciting opportunity!
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Diverse & Inclusive: We value differences and adopt a strength-based approach to working; giving you the freedom to work in your own, best-suited style. Furthermore, our typically Danish flat hierarchy (which applies overseas too…) means that your ideas will be valued and heard.
Colleagues & Culture: We host various celebrations and get-togethers across all our offices. Our friendly, and international culture of over 50 nationalities means that your colleagues will also become your friends.
About the office
Located in Hurstville in a modern and new multi-story tower on the main southern rail line, Queue-it offers modern amenities, collaborative spaces, and quiet zones to suit all work styles. Local access to the very diverse Hurstville precinct with numerous lunch and shopping options, a beverage-stocked fridge, and plenty of snacks to keep you fuelled through the day!
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Queue-it is committed to employing a diverse staff. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
