Address The Sovereign Manager has the responsibility of delivering service excellence within the premium gaming areas, collaborating with all stakeholders to raise service standards, positively influencing the Premium Member Guest Experience and Visitation. The role includes taking ownership of the environment, ensuring consistency in presentation, and maintaining the highest quality of amenities and atmosphere.
The Sovereign Manager will also lead the Premium Services Guest Relations Managers to ensure that they provide an exceptional in-room hosting experience for guests. This is a great opportunity to showcase your leadership skills and take the next step in your career at The Star.
What are we looking for?
Current SELS casino license
Proven track record providing exceptional front-line 5-star customer service
Effective coaching and mentoring skills
Ability to influence and motivate team members and guests
Maturity, strong cultural awareness and a high level of confidentiality and integrity
What can we offer you?
Permanent full-time opportunity
FREE buffet meal with a new menu every day at our Employee Dining Room
Uniform laundered and ready for you daily on property
Free transport on Light Rail from Central to The Star
$10/day parking available on property
30% staff discounts across our award-winning venues on all 3 of our properties
Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
Generous Paid Leave for primary and secondary carers
The Star is an Employer of Choice for Gender Diversity awarded by WGEA
Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
Career development, training, and courses via The Star Academy – limitless career opportunities
An organisation that values diversity, teamwork and being your best self
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always coming back for more.
Our Culture
At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTQI+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities. The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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