AddressJoin Kimpton Margot Sydney as Rooms Division Manager!
Pro-invest Group is a global leader in asset management and investment, specializing in real estate. With a robust track record across Australia and New Zealand, we excel in developing new-build hotels and revitalizing existing properties. As a trusted partner to renowned hotel brands like Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel, we uphold the highest standards of excellence in hospitality.
About Kimpton Hotels & Restaurants
Kimpton Hotels & Restaurants pioneered the boutique hotel concept in the USA in the 1980s and continues to redefine luxury boutique hospitality worldwide. Our mission is to become the most beloved boutique hotel and restaurant company globally. At Kimpton, our culture is built on genuine care for our guests, colleagues, and communities. We celebrate individuality, creativity, and a passion for delivering personal, unscripted experiences that make every stay memorable.
Why Join Us
Working at Kimpton is more than just a job—it’s a commitment to creating meaningful connections and enriching lives, both for our guests and our team members. Here, you can be yourself, lead with initiative, and make a real impact every day. Join us in setting new standards in hospitality and experience a workplace where your personality and passion are valued.
Job Overview
As the Rooms Division Manager at Kimpton Margot Sydney, you will oversee Front Office, Housekeeping, and Recreation facilities, ensuring a seamless guest experience while achieving departmental revenue and profitability goals. You will uphold our commitment to safety, compliance, and exceptional service standards.
Duties & Responsibilities
- Monitor daily operations to ensure guests receive prompt, attentive, and personalized service consistent with Kimpton’s brand standards.
- Ensure teams are well-versed in IHG Rewards Club and VIP guest recognition protocols.
- Foster effective communication between departments to enhance overall guest satisfaction and operational efficiency.
- Collaborate with department heads and the General Manager to optimize business practices.
- Maintain impeccable standards of cleanliness and maintenance in all guest-facing and back-of-house areas.
- Conduct regular inspections and implement preventive maintenance programs as needed.
- Lead comprehensive monthly departmental meetings to review procedures and address special events.
- Uphold Kimpton Sydney’s commitment to quality guest service and unique amenities.
- Coordinate activities with the General Manager and corporate teams as required.
- Stay abreast of industry trends and innovations to maintain a competitive edge in the local market.
- Ensure compliance with health, safety, and environmental regulations and emergency procedures.
- Act as the point of contact in the absence of the General Manager, ensuring smooth operations.
Financial Returns
- Develop and manage the Rooms Division budget, analyzing costs and performance against targets.
- Contribute to strategic planning, marketing initiatives, and revenue generation efforts.
- Implement upselling programs and leverage PMS & IHG Programs for revenue optimization.
- Monitor costs and adjust strategies to meet budget guidelines effectively.
People
- Foster a positive work environment aligned with our People & Culture framework.
- Recruit, train, and develop talented managers in accordance with company standards.
- Conduct performance appraisals, provide constructive feedback, and support career development.
- Maintain accurate colleague records and approve leave requests as necessary.
- Promote equal opportunities and maintain effective employee relations.
Qualifications & Requirements
Required Skills
- Proven leadership skills with the ability to manage and inspire complex teams.
- Strong verbal and written communication abilities.
- Effective influencer and negotiator.
- Flexible work approach with the ability to work independently and collaboratively.
- Experience in hotel operations, preferably in boutique or luxury hospitality.
- Bachelor’s degree in business or hospitality management or equivalent international degree.
- Four years of hotel experience with at least two years in a management capacity.
- Knowledge of hotel systems and revenue management principles (preferred).
Apply Today!
Join Kimpton Margot Sydney and be part of a team that values creativity, authenticity, and delivering exceptional guest experiences. Your passion and dedication will help us continue to redefine luxury hospitality. Apply now and embark on a rewarding career journey with Kimpton!
