Spa Manager - Crystalbrook Collection (Cairns Fnq)

Welcome to Eléme Day Spa at Crystalbrook Collection (Cairns)
Eléme Day Spa is the creation of Crystalbrook Collection and internationally renowned Naomi Gregory, owner of Spa Sessions Consulting. Eléme Spa's stellar menu is designed to flex, so our therapists can personalise each treatment to best suit our guests…  body, skin, mood on the day of visit. Say goodbye to the world of fussy and fluffy and think fresh and fabulous. Work in an elegant, purpose-built Spa venue in a pristine environment and help continue to grow and establish this great new brand!

THE ROLE
Reporting to the Area General Manager, our Spa Manager will be responsible for the efficient and profitable operations of the day spa. The position requires effective leadership of the team of spa therapists and outstanding coordination of spa operations and schedules. The position requires a thorough knowledge of the full variety of massage and beauty modalities and treatments offered, as well as a high standard of communication skills and knowledge of the products being used. The Spa Manager is to lead the team to achieve excellent guest care in every instance. The spa is a critical part of our guests experience and embraces restorative treatments with like-minded products reflecting our passion for natural healing.  You will enjoy:

• Being responsible for the day-to-day operations of two Eléme Day Spas
• Creating strategic plans to deliver financial targets and elevate the Crystalbrook Collection brand
• Ensuring the team maintain high service and presentation standards
• Conduct periodic guest surveys to ensure satisfaction levels meet expectations
• Ensuring the team delivers an exceptional guest experience
• Attracting, recruiting, motivating and developing our talent
• Providing the level of service that creates loyalty with clients
• Liaising with colleagues internally to create initiatives to attract new clientele
• Monitor inventory through monthly stocktakes to ensure appropriate product stock levels. Arrange all staff rosters
• Remaining current with global health and beauty trends. A spokesperson for wellness.
• Ensuring the impeccable cleanliness and presentation of the Spa

The successful candidate will have previous experience in the following:

• Significant and established Spa Management experience in a high end, luxury environment
• Technical expertise to recruit, train and inspire a team 
• A diploma level qualification in Beauty and/or Massage Therapy
• Be a visible leader with the ability to train and develop a large team
• A natural flare in delivering exceptional customer service
• A passion for wellness and providing the best possible guest experience.
• Service focused with a natural ability to think outside the box enabling a drive for continuous improvement and new ways of thinking

If you thrive in a creative and innovative environment and are passionate about making your guest feel relaxed and very special we would love to hear from you.
  
THE BENEFITS
This is an important position within our team at Crystalbrook Collection and a competitive package is available along with a flexible range of benefits to suit your lifestyle.  
  
You will work with exceptional people in a supportive and passionate environment where you will be dedicated to crafting extraordinary experiences for our guests. We also have a long list of benefits that include:  

1. A market leading 50% F&B discount across all of our Venue's
2. $99 Room rates and a friends and family discount
3. Lifestyle benefits including extra leave
4. Online learning and career development plan
5. Tailored EAP program
6. Spa discounts and service recognition
7. Relocation support could be available for those considering a move to tropical Cairns

Crystalbrook Collection is an award-winning hotel development and management company, with Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. After only 6 years in operation, we own and manage over AU$1 billion in luxury hotel assets currently located across NSW and QLD. Our growth phase has escalated with exciting plans that include aspiration for further Australian & overseas expansion.

Please follow the link to apply - we look forward to hearing from you.