Spare Parts Coordinator

Company Overview:

Residentia Group, formed in 2014, has become Australia’s fastest growing home appliance wholesaler/distributor, servicing a number of Australia’s largest retailers and commercial distributors. With a philosophy of “being different”, Residentia Group has experienced rapid growth and in 2017 expanded into the UK through the acquisition of an appliance distribution business. Today, Residentia employs more than 35 people in Australia and has a growing international team in both China and the UK.

Position Overview:

• Title:Spare Parts Coordinator
• Reporting to:Spare Parts Team Leader 
• Location: Dandenong South office with available parking
• Schedule: Full-time, Monday to Friday (starting time negotiable)

Responsibilities:

• Identify correct Spare Parts by referencing exploded views.
• Act as the primary contact for Spare Parts inquiries via phone and email through Zendesk.
• Process quotes, sales orders, and purchase orders.
• Monitor back orders and keep customers informed.
• Maintain effective coordination among internal staff, service agents, and customers.

Benefits:

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and career progression.
• Supportive and collaborative work environment.
• Employee discounts on Residentia products