AddressRole: Service Coordinator
Hours: Full time
Contract Type: Permanent
The opportunity?
The Specialist Customer Coordinator role is an amazing opportunity for you to work in an organisation that has been supporting people living with a disability for over 30 years. This is a true opportunity to make a real impact on the quality of life of our customers.
At Interchange, we believe disability is caused by the way that society is organised, rather than a person’s impairment or difference. We subscribe to a social model, designed to remove barriers, and increase life choices for the people we support. Our staff don’t wear uniforms and our vehicles aren’t branded to encourage people in the community to see the person first, rather than their disability.
About you?
You want to work in an organization that provides individualised, local community-support based support. You are a people person who wants a great, rewarding place to work. You want to love the place you work and know that your workplace supports your lifestyle and happiness.
You will have significant experience with NDIS plan utilisation and funding arrangements. You will have equivalent to a VET Certificate IV in relevant studies and/or equivalent knowledge and experience within the disability industry. You have excellent supervision skills and are able to lead, coach and motivate a team. You will have the ability to work autonomously and within a team environment. You will have thorough working knowledge of all relevant government legislation and standards with the ability to understand and implement organisation policies and procedures. You will have a current WA ‘C/CA’ class driver’s license and capacity to travel as needed within the Greater Perth Metropolitan area. You will demonstrate a can-do attitude, like a challenge, are flexible, value people, choice, culture and diversity.
The job - What you’ll be doing
You will be responsible for design and delivery of the highest quality of professional care for people with high intensity support or complex requirements. You will supervise and support a Neighbourhood team, ensuring NDIS compliance. You will also implement, and manage customer support plans, proactively engaging and communicating with customers, their families, and stakeholders.
Your responsibilities
- Model Interchange values within Neighbourhood teams, empowering employees to make good decisions.
- Develop High Intensity Customer Support teams that meet the needs of our complex customers and work in partnership with customers and families providing quality and safe supports.
- Ensure customer plans, assessments, reporting and case notes are completed within appropriate timeframes.
- Adhere to reporting requirements, ensuring required reporting is completed for relevant stakeholders.
- Actively work in and remain knowledgeable on current legislation, government regulations and Quality and Safeguarding, ensuring services remain compliant.
- Contribute to continual improvement processes, including identifying current trends and potential improvements to service delivery.
- Provide support as an out of hours responder.
What success looks like
You will uphold Interchange values and ensure a high standard of customer satisfaction across your team.
- You will ensure the Neighbourhood team remains knowledgeable and compliant on current legislation and required standards.
- You will have high engagement and high retention in your Neighbourhood team.
- You will ensure reporting requirements are met for key stakeholders.
What you need to know about the role
- This role is permanent, initially working 38 hours per week.
- Predominately home based, with capacity to travel as needed.
- This is an opportunity to be part of a supportive, flexible and encouraging work environment.
- The opportunity to work from home.
- We offer attractive salary packaging options (up to $15,900 per year tax free) and an additional $2,650 for meals and entertainment.
- Opportunity to access employee referral incentives.
To apply for this position please click on the APPLY button below. The closing date for applications is the 10 June 2024.
