AddressSmartsheet is looking for a Solution Engineer who will provide technical leadership throughout the inside sales process. You will be a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption.
This high profile role is part of the Commercial Sales team and will be a remote role based in Melbourne, Australia
With a commitment to investing in the APJ region to better serve new and existing customers in Australia, New Zealand, Japan and the greater Asia Pacific geography, Smartsheet opened up its third international office in Sydney in January 2020. This is an opportunity to be a part of Smartsheet at this exciting time, working with an outstanding team to build and expand the Smartsheet brand across a new market.
You Will:
- Be a recognized Smartsheet expert and develop deep Smartsheet knowledge relevance (workflow definition, solution design)
- Partner with Commercial Account Executives to deliver technical demonstrations of Smartsheet's SaaS platform, Integrations, and Add-Ons
- Collaborate with existing Sales Engineers in the design of creative solutions to customer requirements using Smartsheet
- Demonstrate technical aspects of the product as a way to solve specific customer problems
- Provide daily product/technical support to sales team and new team and enterprise prospects
- Provide support for preparing technical responses to prospect questions, FAQs, knowledge base and case support entries; help define "best practices" for broad usage across large enterprises
- Travel to enterprise customer sites periodically, serving as a technical subject matter expert to the sales team.
- Deliver on, and exceed, all performance targets
You Have:
- Early stage software, preferably SaaS, technical pre-sales (SE) experience in a new category
- 3+ years of experience as a Sales Engineer, Solution Architect, or related field in the SaaS and enterprise software industry
- Technical leadership and outstanding customer-facing skills
- Passion for working with web-based technologies and desire understanding of functionality, use cases, and business and technical elements.
- Consultative approach regarding technology and product positioning to both business and technical users
- Experience in solution design or solution architecting related to collaboration/workflow/project management.
- Experience working in a fast-paced, high growth software company where change is a constant
- Willing to travel periodically based on customer and business need
- Google apps, Salesforce.com, MS Suite skills
- Bachelors (BA/BS) degree
About Smartsheet
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our -if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!
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