Stakeholder Engagement & Partnerships Officer

About Us

WA Primary Health Alliance is part of the Australian Government’s national Primary Health Network (PHN) program which aims to strengthen, improve, and connect the primary care system. As the operator of Western Australia’s three PHNs, our state-wide structure and strong partnerships allow us to deliver better health, together.

At the heart of our Vision and Mission is an ongoing commitment to working closely with GPs, health professionals, service providers, hospitals, government and the community to strengthen primary care state-wide. 

We are united in working towards a more connected and collaborative primary health care system to improve health equity and health outcomes for all Western Australians, particularly those at risk of poor health.

We are guided by our Strategic Plan 2023 – 2026. To find out more about us and what we do, please go to our website: https://www.wapha.org.au/about-us/

We are committed to creating a safe and inclusive culture for all our staff, health providers, partners, and community members. The contribution and participation of people with diverse bodies, identities and experiences is crucial to the work we do and allows us to shape a health system that is fit for the future.

WA Primary Health Alliance acknowledges, and pays respect to, the Traditional Owners and Elders of this country. We recognise their diversity and the significant importance of their cultural heritage, values, beliefs, and self-determination in contributing to the positive health and wellbeing of the whole community. We also acknowledge and welcome all members of the lesbian, gay, bisexual, trans/transgender, intersex, queer, asexual, aromantic and other rainbow (LGBTIQA+) communities and celebrate the extraordinary diversity of people’s bodies, identities, relationships, and experiences. 

We encourage applications from every background and ability, including but not limited to, Aboriginal and Torres Strait Islander people, LGBTIQA+ people, people from multicultural backgrounds and people with disability. 

The role 

The Stakeholder Engagement & Partnerships Officer plays a pivotal role in fostering robust relationships between WAPHA and its diverse stakeholders, both internal and external. They are responsible for ensuring WAPHA's engagement practices align with industry standards, facilitating productive collaborations and informed decision-making. This entails coordinating projects and activities aimed at enhancing Stakeholder Engagement strategies and maintaining integrity in communication processes. Moreover, the Officer oversees WAPHA's strategic partnerships and memberships, serving as a key liaison and ensuring seamless communication channels. By leveraging tools such as WAPHA's Customer Relationship Management (CRM) platform, they streamline stakeholder interactions and maintain accurate records. Additionally, the Officer provides support and training to internal teams on engagement frameworks and tools, while also managing engagement activities and advisory panels. 

This role will be offered as a full-time Maximum-term contract for 18 months and offers the flexibility to work from home and office with a possibility of extension. 

Key tasks and responsibilities:

• Work with the Senior Manager Stakeholder Engagement to set the parameters, definitions, and priorities for WAPHA’s strategic partnerships;
• Act as the point of contact in relation to strategic partnerships and memberships held by WAPHA; 
• Action and maintain an up-to-date management plan for WAPHA Organisational Members;
• Utilise and promote WAPHA’s Customer Relationship Management (CRM) platform as an enabler of stakeholder mapping;
• Maintain accurate contact data and engagement records for Organisational Members, WAPHA memberships and priority Peak Bodies in WAPHA’s Stakeholder Relationship Management platform;
• Prepare briefing notes and reports to WAPHA Executive and Board as required.
• Provide training and support to internal teams on WAPHA’s Stakeholder Engagement Framework and associated tools.
• Develop and maintain tools and templates to keep relevant for use by WAPHA teams and external stakeholders in relation to partnerships and memberships.
• Facilitate engagement activities internally and externally. 
• Coordinate and administer Stakeholder Advisory Panels and Reference Groups as required.

About you

To be considered for this role, candidates must meet the following selection criteria:

Essential experience and education 

• Tertiary qualification in related field.
• Sound experience working within Stakeholder Engagement systems, process, and practices. 
• Strong time management and organisational skills with the ability to manage competing deadlines.
• Excellent verbal and written communication skills and ability to connect and collaborate with a diverse range of stakeholders.
• Ability to work independently and as part of a wider team.
• High level of computer and digital literacy including proficiency in Microsoft 365 applications – word, excel, OneNote, and teams; SharePoint.
• Proven ability to resolve problems, maintain confidentiality and adaptability to varying systems and processes. 

Preferred knowledge and skills

• Health Industry knowledge and experience
• IAP2 Certification or similar facilitation and engagement certification.
• Experience utilising a Customer Relationship Management (CRM) platform.

Our Benefits

• Hybrid working arrangement that combines remote work (3-4 days per week) with office presence in our modern Subiaco office (1-2 days per week).
• Commitment to employee development.
• Salary packaging - WAPHA's arrangement allows for a maximum of $15,900 for general living expenses and $2,650 for entertainment benefits per fringe benefit tax year.
• Competitive salary.
• Professional development allowance ($1k per year).
• Employee Assistance Program.
• Additional paid parental leave.
• Gifted paid day off during Christmas shut down period.
• Annual $200 health and wellbeing reimbursement scheme.
• All employees have access to LinkedIn Learning.
• Study leave options available.
• Option to purchase additional leave.
• 13 weeks long service leave after 10 years of continuous services (accessible on a pro-rata basis after 7 years).

To Apply

Please submit your application by clicking the ‘Apply’ button.

Your application should include your CV along with a cover letter. The cover letter should outline your interest in working for WAPHA and address the selection criteria as outlined in the job advertisement demonstrating your skills and experience relevant to the requirements of this role. 

Applications close Monday 22nd April 2024.

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

For further information please email ****@wapha.org.au. Please note that applications must be submitted via the link provided – applications received by email will not be accepted.