Stakeholder Information & Engagement Officer

Stakeholder Information & Engagement Officer - NSW Trustee & Guardian

• Ongoing vacancy. 35 hours per week.
• Location: Sydney, Paramatta, Gosford, Wollongong NSW
• Flexible working options available.
• Clerk Grade: 7/8. Base salary $106,025 to $117,363 p.a. plus superannuation and annual leave loading.

The Stakeholder Information & Engagement Officer role is an exciting opportunity in our Public Guardian team.

About us

At NSW Trustee & Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our Commitment to Diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities; this includes women, people with disability, Aboriginal and Torres Strait Islander people, the LGBTQI community and people from culturally diverse backgrounds.

About the team

The Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. It also provides information and support to private and enduring guardians, service providers and the wider community. 

About the role

The Stakeholder Engagement team designs, delivers and evaluates information provision, education and consultation programs targeted to a range of stakeholders. Team members are also responsible for developing and maintaining collaborative networks across NSW Trustee & Guardian divisions, State and Commonwealth Government and other peak bodies to support the effective advocacy and delivery of customer services. Team members hold high-level communication skills, allowing them to manage and respond effectively to sensitive, contentious, and complex issues, including complaints. 

For more information about the position, please view the Role Description.  

About you

Your ability to work autonomously will ensure that you are able to manage the competing demands and priorities of the division. You will also be a great team player, working closely with your peers to provide up-to-date information and to focus on continuous quality improvement in all areas of Guardianship practice. Written communication will be your greatest asset, as you will be required to write for a range of mediums, including preparing formal correspondence to stakeholders, such as complaint responses, and preparing accurate information for various publications, fact sheets and newsletters. 

You will have an excellent eye for detail and take pride in your ability to gather, analyse and condense complex information, and interpret and apply various pieces of legislation to a range of situations. You will identify practice and systemic issues, and develop and implement effective resolution strategies, including in complex, vexatious and litigious contexts. You will have analytical skills to identify systemic issues and provide high-level advice and reports on topical issues relevant to the Public Guardian. Demonstrated knowledge of the disability and/or aged care sector is highly desirable. 

Interested? Apply now!

Essential requirements

• Degree in social or behavioural sciences, legal or communication or related discipline, or equivalent experience
• Proven fieldwork experience in an area of disability and/or ageing, including individual and systemic advocacy skills
• Excellent knowledge of disability issues and a comprehensive understanding and commitment to the Principles of the Guardianship Act
• Available to travel throughout NSW to deliver training.

What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities.
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about us, visit the Careers page on our website.

How to apply

To apply for this role:

• Complete the online application
• Submit a resume (max. 5 pages) along with a cover letter (max. 2 pages) outlining your skills, experience, and how you meet the capabilities and essential requirements of this role.

Read writing your job application for tips with the application process.

Applications close 11:59pm, Sunday, 3rd March 2024

For role specific enquiries, please contact Kensey Brydson, Principal Guardian, **************@opg.nsw.gov.au.

For enquiries about the recruitment process, please contact ***********@tag.nsw.gov.au

Please note, do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted.

Notes:

• If you wish to request an adjustment in the recruitment process or workplace, please inform us of your requirements in your cover letter.
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.