Stockbroking - Dealers Assistant - HNW clients - 12m contract

Our client provides a full brokerage service to individual clients investing in both domestic and international equities, and wealth management services including financial planning, margin lending and managed funds investments.

A key function of the Dealers Assistants role is the ability to deal confidently with Private Client Advisors and their HNW clients in a high volume, time critical environment.

This role will be an initial 12m contract.

The ideal candidate will come with 1-3 years a retail equity trading client services or operations background, ideally would have completed their RG146. 

RESPONSIBILITIES:

Extensive interaction with Advisers and clients including, but not limited to:

• Act as liaison between dealing desk, internal departments, external organisations, service agents, and clients 
• Answer all incoming client calls and respond to client email queries 
• Taking and placing orders (IRESS)
• Managing bulk trades (IRESS)
• Executing BPOs 
• Preparation and collations of all information required prior to client meetings including, Financial Summary reports, portfolio performance, preferred stock recommendations and research etc, 
• Monitor and liaise with Advisers on any failed settlements and provide daily reports
• Supervision of self-managed super funds (SMSF); payment of minimum pensions and tax appropriate concessional and non-concessional contributions 
• Assisting with settlement queries
• Preparing daily Cash Management Trust (CMT) redemptions and lodgements of term deposits
• Assistance with Floats/IPOs/Placements/Corporate Actions
• Post client meetings, work with Advisers regarding action points, delegation of these action points and ensuring these are all completed. 
• Provide advisers with post meeting email to ensure clients are continually updated
• Provide clients’ accountants with tax reports and liaise with them regarding reporting queries 
• Quoting market prices on indices, ordinary shares and options
• Management of upcoming corporate actions, Floats, IPOs
• Liaising with Advisers regarding details, timeline and participation in Corporate Actions

QUALIFICATIONS/ EXPERIENCE:

• Previous customer and client relation experience within a professional environment preferably within the stockbroking / wealth management industry
• Previous experience managing the after-sales service and ongoing relationship including client satisfaction levels and enhancing the service level
• Degree Qualified within a Banking related discipline
• RG 146 (ideally - if not will be paid for to study)
• Excellent communication and influencing skills
• Ability to work under pressure and to tight timeframes within a team
• Goal-oriented with demonstrated drive and initiative.