Trading Applications Support Analyst

Our client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial contract. 

Scope of Work:

Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst, Production Support who can work independently, responsible for working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. Brokerage Production maintenance and Support organization is responsible for 24×7 production support across globe (APAC, EMEA (Europe, Middle East & Africa) and North America) for various Capital Market applications. This role is part of a global support team in a in a follow the sun model. 

Key Responsibilities:

• Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application. 
• This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams. 
• The ideal candidates will have excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications. 
• Some night/weekend work may be required sometimes. Candidates should be available Monday – Friday along with expectations of escalation from the business and/or team members. 
• The Candidate is expected to be located in Sydney and work on the trading floor at the Sydney office a minimum of 4 days a week. 
• The candidate needs to have a good understanding of functional expertise in brokerage or any other OMS (Order Management System) trading support function.

Required Experience:

• Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
• Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
• Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.
• Excellent oral and written communication skills are required – Ability to speak to traders confidently
• Highly flexible and adaptable to change with Effective communication and interpersonal skills.
• Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
• Be able to work in a stressful environment

This position will pay a great hourly rate [variable based on prior Trading Applications Support Analyst experience], and you will be employed as an on-site contractor via Anton Murray Consulting on-site with our client.