Storage Administrator

Storage Administrator

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

We’re seeking a Storage Administrator who has solid experience in Hitachi and Oracle storage systems to join our Managed Services Team for a permanent opportunity in VIC. Candidates who are interstate and willing to move to Melbourne are welcome to apply. Sydney based candidates will be considered as well.

The Storage Administrator is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

You will be responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Working at NTT

The role will have varied responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

What will make you a good fit for the role?

• Experience in primarily Hitachi and Oracle storage systems and their management tools but demonstrated professional-level experience with other storage vendors will be considered
• Familiarity with backup (Commvault) and virtualisation (VMware) are advantageous
• Storage client configuration on Windows and Linux / UNIX are also advantageous.  This includes awareness of the integration of NAS storage access in Active Directory
• Awareness of how individual systems exist as part of end-to-end solutions, not just as standalone environments
• Awareness of how architecture and design principles are applied in operational environments
• Awareness of networking technologies, operating systems, security, databases etc is required to enable candidates to participate in cross-discipline conversations
• Excellent working knowledge of ITIL processes
• Excellent experience working with vendors and/or 3rd parties

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Karen Aldrich. Please quote our job reference number 579483.

About us

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.