Store Delivery Service LeadBuild your career with Australia's largest retailer, working at the Store Support Hub in Mulgrave, VictoriaAvailability to work 32-40 hours Sunday - Thursday 07:00 - 12:45/15:30 inclusive of Public HolidaysThorough on-the-job training & high-level of support to set you up for successWelcome to Primary ConnectPrimary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team are an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.We're delivering to more than 3,000 retail stores every day (stores like Woolworths, BIG W, Dan Murphy's, and BWS), but at Primary Connect, we're more than just a supply chain business. We're a big team, but every individual plays a pivotal role and leaves a distinctive impact.Our extensive reach opens up boundless opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.What you'll experienceEverything we do is driven by a culture of care for our team, customers, and community.
- We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
- We're a team-first organisation. We'll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities.
- We offer competitive remuneration and access to a number of employee benefits.
- We offer generous weekend and public holiday allowance as well as an annual bonus
- A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.
- Respond to high-volume incoming customer requests and queries via various mediums (calls / email / feedback app) in a timely manner
- Capture requests and queries in relevant systems to enable speedy resolution, manage ongoing reporting and strive for continuous business improvement
- Troubleshoot and problem solve independently using relevant systems and applications before escalating or engaging DC teams
- Accurate data entry and excellent communication is key to the success and credibility of this department. When under pressure, support should be sought to ensure a high level of accuracy
- Escalate issues if the answer is unclear, or if escalation criteria is met
- Great verbal and written business communication skills
- Be curious and detailed: Ask plenty of questions, seek the root cause before determining a resolution path
- Confidence to resolve business requests that may require engaging stakeholders in different parts of the business
- Strong attention to detail and be adept at recording as much detail as possible
- An ability to stay calm, prioritise effectively and remain focussed when under pressure
- Proficient in computer systems such as Microsoft or Google Suite and have confidence in navigating new systems
- A self starter with a passion and drive for personal development
- Confidence to resolve business requests that may require engaging stakeholders in different parts of the business
- Flexibility & availability to work weekends, public holidays.
Employer of Choice for Gender Equality - Workplace Gender Equality Agency.