Service Delivery Lead - All Of Melbourne & Geelong

About the Role: Join Jigsaw Blue as a Service Delivery Lead, playing a pivotal role in overseeing and managing Service Delivery operations. As a dynamic team member, you'll provide leadership, direct care to our participants, coordinate support, and engage directly with participants, ensuring excellence in every aspect of Service Delivery.

Estimated Hours:

• Full Time (76 hours per week, unless negotiated)
• Admin Hours: 16 hours per fortnight (completed at Jigsaw Blue’s head office)
• Direct Participant Care: 60 hours per fortnight

Direct Reports:

• Assigned Team Leaders, Lead Workers, Youth & Disability Support Workers, Volunteers, Placement Students, Supported Beginnings Staff (if applicable)
• Oversight of 2-3 houses, strategically assigned by the SDM

A Day in Your Role:

Embark on a dynamic journey as a Service Delivery Lead at Jigsaw Blue, where each day brings a mix of leadership, hands-on participant engagement, and strategic responsibilities. Your typical day will involve:

Service Delivery Excellence:

• Managing incident reporting, debriefing, and learning sessions
• Overseeing governance reporting, including risk and workplace injury reports
• Crafting monthly reports, annual reviews, SIL reports, and risk assessments

Staff Management and Rostering:

• Handling recruitment, performance management, and disciplinary meetings
• Conducting Support Worker interviews with our P&C Team
• Drafting fortnightly rosters, handling inquiries, and ensuring seamless staffing

Participant Excellence Onsite:

• Engaging with participants through rostered shifts
• Administering medications, performing cleaning duties, and observing participant behaviour
• Supporting activities of Choice and Control, ensuring safety and well-being

Strategic Project Implementation:

• Collaborating with the Service Delivery Manager on strategic projects
• Contributing to continuous improvement in Service Delivery

Stakeholder Relations and Communication:

• Developing and maintaining positive relationships with stakeholders
• Attending care team meetings and actively participating in family communication

Learning and Development:

• Facilitating learning initiatives and collaborating on staff training programs

Your day will be a blend of leadership, direct participant engagement, and strategic planning, ensuring Jigsaw Blue's commitment to excellence in Service Delivery.

What Can We Offer You?

• Opportunity to make a real difference in participants' lives
• Dynamic and progressive work environment
• Leadership role with a focus on strategic initiatives and hands-on involvement
• Flexible working hours to suit your lifestyle 
• Embark on a journey of growth through comprehensive training on our cutting-edge online platforms. 
• Gear up for success with career progression opportunities
• Experience the power of a supportive workplace culture that values mutual respect and celebrates achievements. 
• Nurture your well-being with access to our Employee Assistance Program, ensuring your holistic development. 
• Opportunities to broaden your knowledge with accredited further education training through our valued RTO partnership. 
• Enjoy peace of mind with 24/7 phone support and regular supervision and mentoring, fostering your professional growth. 

To Join the Team, You Will Need:

• Minimum 2 years' experience in a similar role
• Previous experience in Residential/Disability Support Services
• Basic Microsoft Office Suite skills (essential)
• Compassion, empathy, and strong observational skills
• Excellent communication and advocacy abilities
• Capacity to manage workload and make informed decisions
• Clear NDIS Worker Screening Check, WWC, Police Check, First Aid & CPR Certificate, Australian Driver’s license, Fire safety training, Certificate IV in Disability, and/or completed Child, Youth, and Family uplift units

About Jigsaw Blue: 

Born in 2012 from a passionate pursuit of weekend respite services, Jigsaw Blue has flourished into a beacon of quality care. 

We are driven to make a positive impact on children, young people, and individuals with disabilities in residential and community settings. Discover more at jigsawblue.com.au. 

At Jigsaw Blue, we champion safety, inclusivity, and diversity: 

Embrace an accessible and inclusive work environment that honours the diverse needs of our exceptional staff, dedicated carers, and valued clients. 

Every individual, regardless of their background, orientation, or ability, is warmly encouraged to apply and join our extraordinary team.