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Form of workAbout us
Merlo Coffee began 30 years ago with a simple philosophy – freshly roasted coffee served by people who are passionate about coffee.
Today, Merlo is proud to be one of Australia’s leading independently owned and operated coffee roasters, who supply the public, our own Merlo Coffee stores and 1,700 cafes and restaurants with freshly roasted coffee around the country every day.
This exciting opportunity is ideal for those looking to step up in their hospitality career and lead the team at our Bar Merlo QUT
About the role
As the Store Manager, you are responsible for the store’s operational efficiency and its employees. You will focus on quality coffee and customer experience and strive to exceed expectations and go above and beyond to ensure the customer receives the best of what Merlo Coffee has to offer.
The key responsibilities of this role include, but are not limited to:
- Customer Service: ensuring our famous customer-focused service is maintained by all employees.
- Staff Management: Training, rostering, and organising the store team.
- Product Knowledge: Continuously educating staff on coffee and product knowledge.
- Financial Management: Performing day to day cash and stock management, purchasing and profitability management of site, wage percentages and sales targets.
- Store Management: Maintaining the presentation and daily running of the store to the highest standard, including food safety and OH&S.
About you
The ideal candidate will have:
- A minimum of 2 years experience in a similar management role and industry.
- Full time availability.
- Strong passion for coffee and commitment to the success of Merlo.
- Strong organisational and leadership skills and demonstrated ability to lead by example.
- A minimum of 1 year high volume coffee making experience.
- Demonstrated ability to train, coach and develop staff.
- A keen interest in long term career progression within the business.
- An outgoing personality coupled with genuine love of customer service.
- Excellent written and verbal communication skills.
Benefits and perks
- Full time contract. Available Monday - Friday
- Free coffee on shift, generous staff discount on coffee & retail products.
- Free access to an Employee Assistance Program for you and your immediate family.
- A vibrant, fun, and exciting place to work with great team culture.
- A feel-good brand that genuinely cares for our people, community, and environment.
- Monthly & yearly celebrations and staff awards.
- Flexible working environment with a genuine focus on work-life balance.
At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the ‘Merlo Recipe’ in everything we do.
Respect – Excellence – Customer Service – Integrity – Passion – Education.
So, if you think you would be a welcome addition to the Merlo Coffee family, join us in our passion for providing quality coffee and customer service and apply now!
For more information on employment requirements visit, www.merlo.com.au
