Store Manager (Highpoint)

Company description:

PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices.

Job description:

We are currently seeking an organised, pro-active and driven Store Manager to join the team in our beautiful Highpoint store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us. 

THE ROLE

Reporting to the Regional Sales Manager, the Store Manager is responsible for leading the store through focused ability in coaching, motivating and team goal setting. Aligning with the Assistant Store Manager to deliver expected excellence in store performance, retail store operations and achieving our Pandora business goals.

At PANDORA we are guided by four values:

We dream, are visionary and go beyond the obvious. We dare to pursue bold ambitions with courage and speed. We care deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow, and we deliver on our promises to colleagues, customers, partners and stakeholders.

We are all ambassadors for our brand, and together we make up the Pandora community.

Responsibilities include:

• Responsible for positively influencing and delivering sales results
• Deliver an exceptional customer experience culture always, by ensuring the Pandora selling style is executed by all team members during every customer interaction
• Ability to motivate and drive your team to achieve outstanding metrics, both individually and team based
• Inspiring leadership skills and ability to develop your team
• Ability to resolve all customer concerns proactively, consistently and professionally
• Drive Pandora Club membership and customer loyalty through outstanding customer service, amazing customer events and a welcoming atmosphere in your store
• Ensuring that stock is managed effectively in order to maximise store sales
• Ability to effectively roster to the needs of the business, recognising the key strengths of your team to achieve maximum productivity
• Manage the day-to-day store inventory process by adherence to company policies and procedures
• Ensure the Pandora 5 Essentials of VM is consistently adhered to within your store
• Effective communication skills with the ability to adapt style depending on the audience and situation
• Adhere to company WHS policies and procedures, by both observing and practicing safe work methods

THE INDIVIDUAL

The ideal candidate will be a highly capable leader who will confidently support their team to provide an unforgettable PANDORA in-store experience. Our store teams are the ambassadors of the PANDORA brand. 

An ideal candidate will have:

• You have a minimum of 2+ years experience in managing a high volume store with a minimum turnover of $2ml + store
• Experience in leading and developing a large team in a premium retail environment (10 – 20 Brand Ambassadors)
• Inspirational and motivational leadership style
• You have experience within a KPI driven environment and understand how to drive these for ongoing growth and success
• Proven track record of leadership and Coaching of high-performing teams
• Ability to work with POS systems, Microsoft applications and portable devices
• Awareness of priority management within a store environment
• Experience in Managing and leading teams of 20+ team members (or 15)
• Experience in recruitment, onboarding, and training of all new team members
• Conducting performance reviews and upskilling team
• Strong verbal and written communications skills
• Understanding of profit and loss and the factors that can be influenced at store management level
• Ability to provide constructive feedback to management
• Experience in executing company visual merchandising standards

THE REWARD

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:

Generous staff discount on all Pandora products

• A day off on your birthday
• Opportunities for development
• Health care package
• Retail Bonus Scheme