Student Appeals Assistant

Fantastic opportunity for an enthusiastic Student Services Assistant to work with Student AppealsThis role is 35 hours per week commencing ASAP for a 6-month contract with flexible working arrangementsHEO 5 Step 1 $57.08 per hourStudents of USYD are not eligible to apply this positionAbout the opportunityThe Student Appeals Assistant works closely with the Student Appeals Manager and Student Appeals Officer, handling the triaging of appeals, scheduling of hearings and other administrative tasks associated with student misconduct and academic appeals. They foster clear, effective communication with stakeholders and address routine enquiries in a prompt and proactive manner. This position will assist with data input, communications and facilitating arrangements for all final internal appeals mechanisms for students.The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance in recruiting talent aligned to these values in the pursuit of research excellence.Your key responsibilities will be to:support daily operational tasks such as updating an appeals log, hearing log, notifying relevant Case Officers of an impending matter, creating and populating share drive folders and general correspondence with stakeholders internal to the Universityprovide general support to the Appeals Unit, addressing routine enquiries and facilitating data inputassist with the creation of memos for cross checkingcorresponding with the Office of General Counsel (OGC) and external consultant solicitors to collate documents for hearingscreate Hearing Notices for stakeholders and sending them via the TRIM Workflowscheduling hearings based on the availability of members, collating Hearing Binders for stakeholders and creating agendaslodging appeals on behalf of students and moving them through the TRIM Workflowmaintaining accurate records and assist with the production of reportsarrange and facilitate catering support for hearings as well as room bookingslead by example in prioritising health and safety within daily operations, coordinate with peers for safety drills and training, and proactively identify areas for safety improvement within the work scope.About youdemonstrated experience managing multiple competing priorities using effective time management skills in a fast paced, time pressured environmentstrong attention to detailexcellent organisational and time management skillsexcellent verbal and written communication skills, with experience in handling a wide range of enquiries and providing excellent customer serviceprevious experience in student administration within a tertiary education environment would be advantageous.Closing date: Sunday 19 May 2024 at 11.59pmPlease note that this position may close prior to the advertised date. As applications are received, they will be considered and reviewed.To keep our community safe, please be aware of our which form our conditions of entry for all staff, students and visitors coming to campus.Sponsorship / work rights for AustraliaPlease note: Visa sponsorship is not available for this position.Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the positionPre-employment checksYour employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.EEO statementAt the University of Sydney, our shared values include and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of , , , , and those who identify as . We welcome applications from candidates from all backgrounds.How to applyApplications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.For employees of the University or contingent workers, please login into your account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Mari Lewis, Recruitment Consultant Recruitment Operations, by email to© The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the for this role.Applications Close Sunday 19 May 2024 11:59 PM