Student Fees Officer

• $76,825 to $86,652
• Ongoing, full-time
• Kelvin Grove (hybrid option available)

• Reference number: 24550
• Term: Ongoing, full-time basis
• Remuneration: $90,916 to $102,545 pa (HEW5) (inclusive of $76,825 to $86,652 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

We are seeking a Student Fees Officer to join Student Administration, Student Services and Wellbeing, Administrative Division.

The Student Fees Officer is responsible for the processing, collection and reconciliation of Student Fees including student and sponsor tuition fee debt management, overseas student health cover, sponsorships and US loans and benefits along with associated students’ fees and progression tasks, services and enquiries.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy. The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit Student Success Group and Human Resources. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff. Student Administration makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, Student Fees, timetable management and class registration, examinations, results, records management, progression and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university..

What you need to succeed

1. Education, training and/or relevant experience equivalent to a degree in finance or accounting. 
2. Demonstrated analytical and problem-solving skills that contribute to client service excellence.
3. Demonstrated ability and commitment to the provision of high-quality client-focused service in a fast-paced environment, including excellent written, verbal, and interpersonal skills.
4. Demonstrated ability to facilitate resolution of student fee and progression issues by interpreting and applying relevant legislation, policies and procedures.
5. Proven ability to work independently and as a productive member of a team with the ability to use initiative, plan and prioritise workload within tight and conflicting deadlines.
6. Demonstrated digital literacy including professional use of functions within office technology software applications such as MS Office, corporate computer systems and databases.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

View the job details at: https://qut.nga.net.au/?jati=E82771E7-02A3-8E9A-6E31-DAD744FB296D

Job opens: 18-Jun-2024

Applications Close: 02-Jul-2024 at 11.30pm

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