Student Administration Officer - Faculty Of Hass

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Cheap parking (from just $5.75 a day)

• Salary packaging options

We are seeking a motivated and organised Student Administration Officer in the Faculty of Humanities, Arts and Social Sciences Student Administration Office to provide high quality customer service through the delivery of friendly, helpful, accurate and informative advice and services to students and to professional and academic staff. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems.

Key responsibilities will include: 

Core Student Administration

• Provide timely and accurate information to students, staff and other stakeholders within the University’s policies and procedures framework, guidelines and relevant legislation

• Process applications and documentation for students in relation to credit, progression, study abroad, course enrolment, surveillance and other Student Administration tasks

• Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation

• Assist with the review of procedures and processes, and with implementing agreed changes

General

• Assist with the implementation and review of strategies and work practices which will improve the workflow, efficiency and effectiveness of Student Administration

• Represent the University at Courses and Careers Days, UQ Open Day and other engagement and outreach activities as required

• Prepare, analyse and interpret reports from information management systems

• Other duties as reasonably directed.

This is a full-time, continuing position.

At HEW level 5, the full-time equivalent base salary will be in the range $77,396 - $86,029, plus a generous super allowance of up to 17%. The total FTE package will be up to $90,553 - $100,654 annually.  As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.

• An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.

• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.

• Demonstrated ability to establish priorities and meet deadlines.

• High level of attention to detail and accuracy in written work.

• The ability to exercise initiative and judgment and to work independently and autonomously.

• High level written, oral and interpersonal communication skills.

• The ability to work collaboratively and effectively within the team and across other organisational units.

• A strong orientation to the provision of a high level of customer service.

• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.

• Experience in a tertiary education institution or other large organisation in an area related to Student Administration would be highly regarded.

• Knowledge of University student computer systems and packages e.g. Microsoft Office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

For more information about this opportunity, please contact Darren Lloyd via email ************@uq.edu.au. For application queries, please contact ******@uq.edu.au stating the job reference number (below) in the subject line. 
 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion.  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, people with a disability, or age. Accessibility requirements and/or adjustments can be directed to ******@uq.edu.au.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close Sunday, 30 June 2024 at 11.00pm AEST (Job Reference Number - R-40153). Please note that interviews have been tentatively scheduled for Friday, 5 July 2024.