Student Fees Officer

Full time, continuing role
Be valued for your strong administrative and organizational skills
Base Salary $83,384 + 17% superannuation
About the opportunity
The Student Fees team is looking to recruit a Student Fees officer to join their high performing team.
The Student Fees team consists of the International Fees team and the HECS and Domestic Fees team and you will work closely as a joint member of both teams.
In this role, you will provide general support for operational activities; primarily focused on fees for both domestic and international students – Commonwealth supported, domestic and international fee paying, HELP loans, Overseas Health Cover, Government reporting, international student refunds.
You will use your discretion to perform tasks which include monitoring, supporting and, where required, escalating activities with an emphasis on quality assurance, continuous improvement and collaborative knowledge sharing practices. Responding to enquiries and assisting with problem cases, striving for an improved student and stakeholder experience related to fee and government compliance/reporting matters. The successful candidate will have strong interpersonal skills, excellent attention to detail and a positive and proactive attitude to collaboration.
Your key responsibilities will be to:
delivery of daily administration activities and services ensuring that high quality and efficient administrative support is provided in a proactive manner to staff, students, clients, and visitors.
as a “specialist” in international and domestic fee related matters, provide advice and resolve student fee, HESA and ESOS compliance related matters that may arise with discretion, tact, and diplomacy.
Ensure databases, extracts and regular reports issued are aligned with business needs and established procedures.
Assist with the implementation, documentation and review of procedures and processes across the Student Fees team to ensure appropriate support for skill and knowledge sharing.
Contribute and communicate with stakeholders to ensure a high level of customer service is maintained in line with Service Level Agreements.
About you
are organised and motivated with strong administrative skills.
commitment to building relationships with internal stakeholders, and receptively engage with feedback, new ideas and learning opportunities
excellent technical skills, including the ability to enter, manage, maintain and manipulate data with a high level of accuracy and efficiency
excellent verbal and written communication skills with experience in handling a wide range of enquiries and providing excellent customer service
strong problem-solving skills and the ability to use initiative and exercise sound judgement and ability to prioritise workload during busy periods
navigate and manipulate data with ease using advanced Excel functions
We're on the lookout for a detail-oriented individual with exceptional Excel skills to join our dynamic team! As part of the recruitment process, there will be an Excel test on the same day as interview.
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Sponsorship / work rights for Australia
Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the reasons for the position.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of , , , , and those who identify as . We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Tooba Fida, Recruitment Operations by email to
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Applications Close Wednesday 10 January 2024 11:59 PM