Student Success Specialist

• Continuous, Full Time (37.5 hours per week)
• Classification H0707 | $89K - $98K plus 17% employer superannuation contributions
• Salary Packaging opportunities
• Ref: JR102119

Murdoch University acknowledges the different perspectives, skills and experience that people from different backgrounds bring to strengthen its workforce. Murdoch University is committed to enhancing diversity in all its forms and strongly encourages suitably qualified candidates from Aboriginal and/or Torres Strait Islander peoples, women, people with disability, people of CaLD background and people of diverse genders to apply for this important position.
About Us
Join our dynamic Student Success team located within our Student Journey Services at Murdoch University and play a vital role focused on providing high-level international student support, as well as managing processes to ensure compliance with relevant legislation. As a member of our team, you will have the opportunity to contribute to improving student transition, progression and success across the student lifecycle.
The Role
As a Student Success Specialist, you will be at the centre of handling complex student cases, with a special focus on international student support and compliance. You will be tasked with the development, implementation and ongoing management of solutions to address emerging and ongoing challenges faced by students at Murdoch University. Student Success Specialists also provide expert-level guidance to both academic and professional staff, particularly in matters related to international student compliance.
Your key duties:

• Develop, implement, and manage processes and procedures to ensure Murdoch University's compliance with relevant legislation related to international students.
  
• Case-manage complex, high-needs student cases.
  
• Provide guidance to both academic and professional staff on issues related to international student support and compliance.
  
• Provide line management to Student Success Officers to ensure the overall functioning of the Student Success Specialist team.

What you'll bring to this role

• A degree with at least four years of subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
  
• Effective communication and interpersonal skills.
  
• Knowledge of legislation related to international students including the ESOS Act and National Code
  
• Computing skills and experience using word processing, spreadsheets and database software.
  
• Organisational skills and attention to detail.
  
• Experience in providing complex case management services to individuals, preferably in an educational setting.

Please note, the successful candidate will be required to provide a current Working with Children Check in accordance with the University's Employee Background Checks Procedure.
Applicants should refer to the Position Description for further details on the work requirements, duties, skills and experience required for this role. Applicants must have valid work rights.
What you'll get in return
You will be part of a vibrant and talented team, work in an innovative and lively university community and enjoy the benefits that come with working at Murdoch.
Our people enjoy a lively, natural campus and world-class facilities, as well as a range of benefits including:

• Competitive remuneration
• Paid leave entitlements
• Flexible work arrangements
• Salary packaging options
• Employee Assistance Program
• On Campus Services and Facilities, including a Childcare Centre, Gym, Vet Hospital and Chiropractic Clinic

To Apply
Please apply by submitting the documents below:

• A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
• Your most recent resume (CV)

Please view the position description here.
Please see the Applicant Guide for more information. Applications sent by post or email will not be accepted. Please note visa sponsorship is not available for this position.
Applicants who have support or access requirements, are encouraged to advise this at the time of their application, to ensure appropriate assistance is provided throughout the recruitment process.
Position contact: Sarah Chapman, Student Success Team Leader
Closing date: 5 April 2024 (11:59pm AWST)
The University reserves the right to withdraw this advertisement at any time.