Student Support Advisor

The Opportunity
Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception.
Reporting to the Senior Student Support Advisor you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.
On a typical day in this role you will:

• Provide outstanding customer service to students and prospective students via a “one-stop-shop”
• Deliver outbound customer care programs to support student success and maximise engagement
• Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required
• Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures

We are searching for a Permanent full-time candidate based in Melbourne, to join our Flinders Street campus team.
To read more about the role please click here to
Who are you?
To be successful in the Student Support Advisor position you will have:
Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
High level teamwork, friendly attitude, approachable, and the ability to work with and/or be a member of multiple teams
Active listening, positivity and receptiveness in resolving students inquires
Superior verbal and written communication skills, and the capacity to communicate clearly and efficiently
Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
Experience in student administration within a higher education college or university (preferred)-last point
Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights in Australia. You must have full working rights in Australia. This role, does not provide visa sponsorship opportunities.
If you want to learn more about our story, our people and some of the great reasons to come and work with us – visit our Torrens University Blog ( )
Benefits
We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:
· Tuition reduction benefits on a range of courses
· Salary Sacrificing Options
· Professional Development
· Opportunity for career growth
Ready to make a difference? - Join the Torrens University Australia team by clicking “APPLY” now!
Have questions? Send them through to our friendly Talent Acquisition Team at
Please note: Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at