AddressSouthern Cross Education Institute (SCEI) is a well-respected RTO delivering nationally recognised vocational qualifications across Australia since 2007, to both local and international students. Since the organisation's inception, it has established itself as an education provider of repute. In line with our vision to serve the health, community and education sectors as a leading private provider, SCEI primarily delivers programs in Community Services, Early Childhood, Nursing, Aged Care and Pathology, with a values emphasis on producing job ready graduates. We are proud to announce that so far we have had just under 20,000 graduates most of whom have been placed into the careers of their choice as nurses, educators or community workers in hospitals, aged care facilities, community or child care centres across Australia.
We are accredited with programs from Certificate III level, right up to Advanced Diploma level with clear pathways for our students and a strong network into work placements. We deliver our programs from our campuses in Victoria and South Australia. The success achieved so far is merely the foundation for future growth. Our outstanding team is paramount to the success of the organisation and looking for someone of matching calibre in talent and attitude.
We are currently seeking an energetic and proactive individual who thrives in a busy and dynamic environment.
You will get the opportunity to work as part of a friendly and supportive team who will foster your growth and develop your career whilst providing exceptional support to our students.
The position is a full-time, permanent role for five days per week, from Monday to Friday.
Responsibilities - Student Services/ Support Officer
- Follow-up on students who require academic support and engage them in an intervention plan where required.
- Offer support and advice on a range of academic and personal issues the student may be experiencing.
- Issue warning letters according to SCEI's policies and procedures.
- Prepare for and conduct student feedback and orientation sessions.
- Liaise with management and training staff to resolve student issues and other concerns. Coordinate and facilitate counselling services for students.
- Manage Student enquiries of academic and non-academic nature.
- Save and file student documents and records to dedicated locations.
- Organise monthly social activities to help create an inclusive and friendly environment.
- Ad-hoc duties as required by Management.
Selection Criteria:
- Effective communication (both written and verbal) and interpersonal skills
- High degree of reliability
- Tech savvy with the willingness to learn and adapt to new systems
- Minimum of one years' experience in a similar role
- Ability to deal with student personal matters and liaise with external bodies to provide additional support to students
- Demonstrate ability to work in a multi-cultural environment
- Strong administration skills
- Proven ability to work in a busy environment
