Student Support Officer/Administrator

Infrastructure People are partnered with a Global Training Organisation that are seeking a Student Support Administrator to join the business.

• Join an accredited and registered global business
• Build your career with a company that values professional growth and provides opportunities for development
• Enjoy a supportive and inclusive work environment that encourages creativity, collaboration, and personal progression
• Competitive compensation package with attractive benefits/perks

• Providing support and high quality customer service to students, staff and stakeholders.
• Maintain Student Support inbox and respond to all enquiries or escalate to other appropriate personnel where necessary.
• Coordinating and managing administrative tasks and supporting the overall operations of the RTO.
• processes.
• Assist with the preparation of student learning materials, assessment tasks and other course resources as required.
• Maintain accurate records of student enrolments, attendance, and results in the student management system.
• Ensure compliance with relevant regulatory requirements and maintain accurate records of compliance activities, under the direction of compliance staff

• Minimum two years’ experience working in a customer service or administrative role.
• Experience with State Training Services and funding contracts like NSW Smart & Skilled preferred.
• A good working knowledge of The Standards for Registered Training Organisations preferred.
• Excellent interpersonal skills and an ability to work with a diverse range of people and develop trust and rapport with them
• A proactive nature to seek opportunities to assist others
• The ability to work autonomously and with minimal supervision
• Relevant office administration qualifications would be highly regarded