AddressJoin the team at PHYX Newcastle, a leading Pilates and Physiotherapy studio in the vibrant east end of Newcastle.
We're looking for a part-time Business and Practice Manager (20 hours/week) to oversee sales and marketing, customer service, social media content/ creation and daily operations of the Pilates and Physiotherapy businesses.
This is a fantastic opportunity for a proactive, customer-focused individual who wants a permanent & flexible part-time position.
Responsibilities include:
- Manage daily operations, including sales and membership sign-ups.
- Handle membership management through Momence and Cliniko (Momence and Cliniko experience preferred and highly regarded).
- Manage membership communications via, email, phone, EDM Newsletters and social media.
- Oversee some physiotherapy patient management and administration.
- Execute marketing and PR tasks.
- Foster a relaxed, safe environment, building strong relationships with clients.
- Develop and implement monthly marketing and sales plans, with a focus on Momence.
- Assist in managing social media accounts, online presence, content creation, and customer service.
- Contribute to team management, including recruitment, onboarding, and creating a positive work environment.
- Collaborate with the team to enhance service offerings and promotional activities.
Experience/Requirements:
- Previous experience as a Business manager or Practice/Studio manager or similar customer service role (5+ years preferred).
- Proven ability to provide exceptional customer service.
- Proficiency in booking systems (e.g., Momence) and managing social/email inquiries.
- Strong leadership skills and the ability to mentor and develop others.
- Demonstrated proactive and organized approach.
- A background in health/fitness is highly regarded.
- Right to work in Australia (no hour limit).
Why choose us:
- Join a leading Pilates and Physiotherapy Studio in Newcastle's beautiful east.
- Work with a young, growing and dynamic team.
- Enjoy a great and flexible work environment with some options to work from home.
Hours & Salary:
- Permanent / part-time position (20 hours/week).
- Located in Newcastle, NSW.
- Start in mid to end June 2024.
- $40 to 48 (plus super) per hour depending on experience.
In first instance please email Louisa at: ******@phyxnewcastle.com.au with your resume.
