Quality And Practice Manager

The Company

Woodville Alliance is a medium-sized, community-based organisation with services and programs in disability, mental health, family and youth support, community development and early childhood education and care. Our head office is in Fairfield, and we work across Western Sydney.

Our Vision: Social justice and fairness for all, and improved quality of life for people in Western Sydney.

Our Mission: We listen to our clients and the Western Sydney community to deliver community services that strengthen wellbeing, resilience and independence, and achieve impactful outcomes.

Our Values: Compassion. Connection. Diversity. Social Justice. Brave.

Our Culture Statement: We serve the community through respecting and valuing all people. We always put clients first, act with integrity, and keep our promises. We care about each other. We support each other. We’re a team of diverse, passionate, engaged and capable people, committed to being responsive and making an impact.

The Role

The Quality & Practice Manager will champion Quality and best practice service by leading the implementation and continuous improvement of our Quality Management System (QMS) and the development of practice and program management, including:

• Ensuring QMS processes and systems are effective
• Measuring and reporting QMS process and system effectiveness
• The design and development of engaging life skills programs and resources
• Developing management capability to deliver safe, effective and compliant services

Experience - Essential 

1. Bachelor’s degree in quality, or relevant tertiary qualifications, or equivalent experience
2. Demonstrated leadership effectiveness – communication, consultation, problem solving, critical thinking, negotiation, and resource allocation
3. Demonstrated success in the evaluation, development, and implementation of policies, procedures and systems related to Quality and Practice service delivery
4. Sound knowledge of compliance processes, continuous quality improvement principles, program logic and Practice governance.
5. Proficient use of Microsoft Office

Experience - Desirable 

1. Demonstrated experience working with and supporting quality in the human services sector
2. Demonstrated experience developing learning material and programs
3. Quality auditing and/or assurance qualifications and/or experience
4. Understanding and experience working with compliance requirements of:
   • ISO 9001:2015 Quality Management Systems
   • NDIS Practice Standards for National Disability Insurance Scheme
   • ACECQA National Quality Framework for Early Learning Centre 

Personal Attributes and Skills 

1. Excellent interpersonal, communication and influencing skills
2. Excellent writing and editing skills
3. Excellent time management skills with an ability to manage conflicting priorities
4. Sound project management and administrative skills
5. Commitment to the Values and Mission of Woodville Alliance

How to Apply 

Please review the full position description (Woodville Alliance - Careers - Together for a better future.) and ensure your skills, experience and capabilities align.

To apply, please submit your cover letter and your resume.

Applicants must have a legal right to work in Australia.

Woodville Alliance is an Equal Opportunity Employer and our work has always been underpinned by a strong commitment to social justice. Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disabilities are encouraged to apply.